We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
The ideal call center customer service representative will be customer-focused… detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.
Responsibilities:
? Receiving or making a high volume of calls from or to customers.
? Striving to achieve first call resolution and maintain the quality of service provided by the call center.
? Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
? Responding efficiently to customers and creating a positive experience.
? Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
? Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
? Understanding and using the required software, reports, tools, and metrics.
? Transferring and escalating the calls to the appropriate department if needed, such as sales.
? Participating in training and striving to increase and improve existing skills.
? Adhering to all company policies and procedures.
Requirements:
? More education or experience may be preferred.
? Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
? Proficiency with computers, especially with regards to CRM software.
? Ability to resolve conflict and diffuse tension.
? Strong time management skills.
? Being able to speak more than one language fluently would be highly advantageous.
? High school diploma or equivalent
