Description:
? We are looking for an experienced and dynamic Call Center Manager / Live Chat Support specialist to oversee our customer service operations remotely.
? In this role, you will be responsible for managing a team of customer service representatives while ensuring high levels of customer satisfaction through effective communication and problem resolution.
? You will implement strategies to improve call handling efficiency, oversee live chat interactions, and develop training programs for the team.
? An ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service.
? If you thrive in a fast-paced environment and have a proven track record in managing customer support teams, we want to hear from you!
? Supervise and manage the daily operations of the call center and live chat support team.
? Ensure team members are trained to provide outstanding customer service and resolve inquiries effectively.
? Develop and implement… operational strategies to improve efficiency and response times.
? Monitor call center metrics and analyze performance to enhance service delivery.
? Handle escalated customer complaints and feedback with professionalism and empathy.
? Prepare regular reports on team performance and customer satisfaction.
? Foster a positive team culture that prioritizes collaboration and high morale.
Requirements:
? Bachelor’s degree in Business Administration, Communications, or a related field.
? Proven experience as a Call Center Manager or in a similar leadership role.
? Strong understanding of call center operations and customer support best practices.
? Excellent communication, interpersonal, and leadership skills.
? Ability to analyze metrics and utilize data to drive performance improvements.
? Experience with CRM software and call center technology.
? Strong problem-solving abilities and adaptability.
? Previous experience in an educational environment is a plus.
? 3+ years savings/checkings account is a MUST
Benefits
