Description:
? Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
? Understand the nature of the member?s distress, ensuring their immediate safety, and document the details promptly and accurately.
? Maintain a compassionate and composed demeanor, especially during high-intensity calls.
? Relay critical information to the internal and external teams to expedite the dispatching process.
? Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
? Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Requirements:
? Prior customer service experience.
? Call Center experience is preferred.
? Bilingual skills, especially in Spanish, are a plus.
? Ability to provide excellent customer service and thrive in a high-volume call environment.
? Excellent communication skills, both verbal and written.
? Empathy and a strong desire to help those in distress.
? Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
? Comprehensive understanding of maps, GPS systems, and traffic safety rules.
? Proficiency in Microsoft Teams and Outlook.
? High School diploma, GED or equivalent.
Benefits:
? Health coverage for medical, dental, vision
? 401(K) saving plan with company match AND Pension
? Tuition assistance
? PTO for community volunteer programs
? Wellness program
? Employee discounts (membership, insurance, travel, entertainment, services and more!)
