? Job Title:
? Call Center Representative – Work from Home
? Job Description:
? True Connect Services LLC is seeking enthusiastic and customer-focused individuals to join our team as Call Center Representatives. This is a remote position, offering you the flexibility to work from the comfort of your home while delivering top-notch customer service. As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our services. If you are a self-motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you!
? Key Responsibilities:
? Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally.
? Provide accurate information about products, services, and company policies.
? Resolve customer complaints and escalate issues to the appropriate department when necessary.
? Process orders, handle billing inquiries, and assist with account management.
? Document customer interactions and update CRM systems with relevant details.
? Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction.
? Stay updated on company products, services, and policies to provide informed assistance.
? Qualifications:
? Education: High school diploma or equivalent; additional training or certifications in customer service is a plus.
? Experience:
? Prior experience in a call center or customer service role preferred but not required.
? Benefits:
? Competitive hourly pay with performance-based incentives.
? Flexible work-from-home schedule.
? Paid training and ongoing development opportunities.
? Opportunities for growth and advancement within the company.
? How to Apply:
? Submit your resume and a brief cover letter highlighting your customer service experience and why you?re a great fit for True Connect Services LLC. We look forward to connecting with you!
? Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally.
? Provide accurate information about products, services, and company policies.
? Resolve customer complaints and escalate issues to the appropriate department when necessary.
? Process orders, handle billing inquiries, and assist with account management.
? Document customer interactions and update CRM systems with relevant details.
? Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction.
? Stay updated on company products, services, and policies to provide informed assistance.
? Skills:
? Excellent verbal and written communication skills.
? Proficiency in using computers and customer service software (CRM experience is a plus).
? Strong problem-solving skills and ability to think on your feet.
? Dependable with strong organizational and time management abilities.
? Technical Requirements:
? Reliable high-speed internet connection.
? A quiet, distraction-free workspace.
? Working knowledge of basic computer operations.
? Competitive hourly pay with performance-based incentives.
? Flexible work-from-home schedule.
? Opportunities for growth and advancement within the company.
Job Types: Full-time, Part-time, Contract, Temporary, Internship
Pay: $9.00 – $18.00 per hour
Expected hours: No less than 20 per week
Benefits:
? 401(k)
? 401(k) matching
? Flexible schedule
? Referral program
Schedule:
? Choose your own hours
? Day shift
? Evening shift
? Monday to Friday
? Night shift
? Overnight shift
? Weekends as needed
Experience:
? Call center: 1 year (Required)
? Customer service: 1 year (Required)
Experience:
? Call center: 1 year (Required)
? Customer service: 1 year (Required)
Work Location: Remote
