Job Summary
Company: General Dynamics Information Technology (GDIT)
Location: California
Job Type: Full-Time
Salary: $18-$22 per hour
Working Hours: 40 hours per week
GDIT is seeking a dedicated Call Center Specialist to join our team in California. We offer a comprehensive benefits package that includes Health, Dental, Paid Training, Paid Vacations, and more.
Job Description
As a Call Center Specialist at GDIT, you will be the first point of contact for our customers. Your primary role will be to provide exceptional customer service and resolve inquiries efficiently. Your ability to communicate effectively and maintain a high level of professionalism is crucial to our success.
Key Responsibilities
– Handle inbound and outbound calls in a timely manner
– Identify customers? needs, clarify information, research issues, and provide solutions
– Maintain records of interactions with customers in our CRM system
– Escalate unresolved issues to the appropriate department
– Follow communication ?scripts? when handling different topics
– Meet personal/team qualitative and quantitative targets
Requirements
– High School Diploma or equivalent; further education is a plus
– Proven customer support experience or experience as a Client Service Representative
– Strong phone and verbal communication skills along with active listening
– Familiarity with CRM systems and practices
– Customer focus and adaptability to different personality types
– Ability to multi-task, set priorities, and manage time effectively
Benefits
– Competitive hourly wage
– Comprehensive health and dental insurance
– Paid training programs
– Generous paid vacation and sick leave
– 401(k) plan with company match
– Career growth opportunities within GDIT
Company Overview
General Dynamics Information Technology (GDIT) is a global leader in providing innovative IT services and solutions to support the needs of the U.S. government and commercial customers. Our mission is to deliver clarity in a complex world and improve our clients? operations and technology through cutting-edge solutions. We pride ourselves on fostering a diverse and inclusive workplace where every team member can thrive and grow.
Join GDIT and start your career journey in a supportive and dynamic environment. Apply now to become a Call Center Specialist and make a difference by providing exceptional service to our valued customers.
