Zander Insurance is a family-and-employee-owned agency with nearly 100 years of experience in the industry. They are seeking a Case Manager to guide clients through the insurance process, ensuring satisfaction by addressing their needs and demonstrating compassion.
Responsibilities
- Answering incoming calls
- Making outbound follow-up calls
- Working as the guide through the insurance process
- Meeting weekly metrics
Skills
- You have a great attitude and the heart of a teacher
- You thrive in a fast-paced environment
- You are reliable, adaptable, and compassionate
- You have basic knowledge of Microsoft Office programs
- You have a typing speed of at least 40wpm
- You have inbound and outbound call experience and can handle high call volume
- You have the ability to work from home
- Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone
- The employee is occasionally required to use hands and fingers to operate, handle, and reach
- Specific vision abilities required by this job include close vision and the ability to adjust focus
- Communicate effectively in English, writing and verbally in person, via email and via telephone
- Communicate effectively via telephone for extended periods of time, up to 7 hours per day
- Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately
- Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others
- Sit & stand for extended periods of time up to 7 hours per day
- Must be able to walk up and down stairs (there are no elevators in the 2-story main office building)
- Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required
- The noise level in the work environment is usually moderate to loud
- Are you a TN resident, within a 50 mile radius of Nashville?
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview
- Zander Insurance provides a wide range of life, disability, home, investments and health insurance services to companies and individuals. It was founded in 1925, and is headquartered in Nashville, Tennessee, USA, with a workforce of 51-200 employees. Its website is https://www.zanderins.com/.