Client Services Manager | FileSmart
Location: Remote (US-Based)
About Dynatron
Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast. And we’re just getting started.
The Opportunity
We’re looking for a results driven, people focused Submission Manager to lead a high performing team of Warranty Processing Specialists within our FileSmart organization. In this remote leadership role, you’ll be responsible for driving production, ensuring quality and compliance, and developing a team that directly impacts dealership profitability through accurate and timely warranty submissions.
You’ll serve as both a strategic operator and a hands-on leader owning team performance, forecasting output, and proactively identifying opportunities to improve processes, training, and results. If you thrive in a fast paced environment, enjoy coaching others to success, and have a strong sense of ownership over outcomes, this is an opportunity to lead at scale and make a measurable impact.
What You’ll Do
Team Leadership & Performance Management
- Directly manage and coach a team of Warranty Processing Specialists
- Drive accountability to production goals based on tenure-based expectations and departmental targets
- Monitor daily, weekly, and monthly performance to ensure output and quality standards are met
- Foster a high performance, positive team culture rooted in accountability and results
Production Oversight & Reporting
- Deliver weekly recaps on team performance (weekly, MTD, and projected end of month outcomes)
- Identify risks to production targets early and take proactive action to correct course
- Ensure accuracy and compliance standards are consistently upheld across all submissions
Training, Development & Quality
- Lead onboarding and training for new hires, including process, tools, and industry knowledge
- Conduct quality control (QC) reviews and provide actionable, detailed feedback
- Facilitate ongoing training through refreshers, coaching sessions, and skill development plans
- Mentor individuals to close performance gaps and support career growth
Process Improvement & Operational Excellence
- Identify process inefficiencies and implement improvements to increase speed and accuracy
- Develop, maintain, and update training materials, documentation, and workflows
- Partner cross-functionally to improve tools, reporting, and operational processes
- Stay ahead of evolving manufacturer policies, compliance requirements, and internal changes
- Proactively anticipate bottlenecks and implement solutions before they impact performance
What You Bring
- 3+ years of experience in automotive warranty processing, service operations, or related field
- 1+ year of people management or team leadership experience preferred
- Strong understanding of warranty reimbursement processes, compliance, and documentation
- Proven ability to manage performance, drive results, and hold teams accountable to goals
- Excellent organizational and time management skills in a fast-paced environment
- Strong analytical mindset with the ability to interpret performance data and trends
- Effective communication skills with the ability to coach, influence, and motivate others
- Experience with Excel, reporting tools, and operational performance tracking
- Ability to work remotely while managing team productivity and engagement
Compensation & Benefits
Benefits Summary
- Comprehensive health, vision, and dental insurance
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy and paid holidays
- Remote-first culture
Compensation
- Base Salary of $68,000 with a Bonus opportunity to earn $88,000 in total compensation.