Description:
? Client Support Representative Level 1 ? North America
? We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America!
? The successful candidate must have at least 2+ years experience in Front Desk Operations or Hotel/Front Office Management! roomMaster product experience would be ideal!
? InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada, and the UK.
? The Client Support Representative will provide support for all InnQuest products, facilitating case management and solutions.
? This position is crucial to high customer satisfaction among InnQuest clients.
? A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail, and chat.
? Hotel Management experience is preferred for this position.
? Here is a little window into our company: InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience, and hoteliers deserve a management system that would allow them to maximize the guest experience and property.
? InnQuest?s popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide.
? The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use.
? roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.com.
? InnQuest?s office is in Clearwater, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia, and South Africa.
? The successful candidate can be based anywhere in the US or Canada, working in a remote work model!
Requirements:
? Minimum 2+ years experience in Front Desk Operations or Hotel/Front Office Management is essential! roomMaster product experience would be ideal!
? Experience in technical support and/or strong troubleshooting skills
? High level of knowledge of Windows operating systems and basic networking concepts
? Technical certification is a plus
? Understanding of hotel front desk and back-office operations
? Team player
? Ability to pick up new concepts easily with an initiative to learn and is self-motivated
? Ability to multi-task effectively while working on multiple projects and with multiple clients
? Assertive and able to resolve client issues with tact and diplomacy
? Excellent communication skills required
? Verbally communicate clearly
? Write clearly with excellent grammar and spelling in a style appropriate for business communication
? Clarify problems or issues
? Good listening skills
? Professional and courteous
? Positive attitude
? Fluent in English, both written and verbal, is essential
? Legally authorized to work in the United States or Canada is essential
Benefits:
