Job Summary
Job Type: Part-Time
Salary: $27/Hour
Working Hours: Under 4 hours per day
Company: Coca-Cola
Flexible Schedule Opportunity: Yes
Remote Location: Yes
Benefits: Health, Dental, Paid Training, Paid Vacations, and more
Job Description
Are you looking for a flexible, part-time remote job that allows you to make a meaningful impact? Coca-Cola is looking for dedicated Part Time Customer Support Representatives to join our dynamic team. As a part-time customer support representative, you will be working remotely with a flexible schedule, providing top-notch service to our esteemed customers. This is a fantastic opportunity to work with a globally recognized brand and contribute to our mission of refreshing the world and making a difference. With a starting wage of $27 per hour, this position not only offers competitive pay but also a comprehensive benefits package including health, dental, paid training, and paid vacations.
Responsibilities
- Responding to customer queries via phone, email, and live chat in a timely manner.
- Providing accurate, valid, and complete information by using the right methods/tools.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts, and filing documents.
- Following communication procedures, guidelines, and policies.
- Going the extra mile to engage customers and ensure customer satisfaction.
- Collaborating with the team and providing feedback to improve customer service processes.
Requirements
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Educational Qualifications
- High school diploma or equivalent required.
- College degree in Communications, Business, or related field preferred.
Experience
- Minimum of 1 year of customer service experience required.
- Experience with customer support software and CRM systems is a plus.
Benefits
- Competitive salary of $27 per hour.
- Flexible, remote working schedule.
- Health and Dental insurance.
- Paid training to ensure you are fully equipped to excel in your role.
- Paid vacations to allow you to recharge and rejuvenate.
Company Overview
Coca-Cola is a leader in the beverage industry, with a rich history and a commitment to innovation and sustainability. As a household name, we pride ourselves on refreshing the world, inspiring moments of optimism and happiness, and creating value and making a difference. We believe in fostering a diverse and inclusive work environment where all employees are valued and empowered to reach their full potential. Joining the Coca-Cola team means becoming part of a globally recognized brand that values collaboration, hard work, and dedication.
