Job Description:
Essential Functions:
? Support the Compliance Manager with Carrier and Compliance monitoring processes…
? Follow established procedures to appropriately review and update carrier profiles, assist carriers with issues and address emails and phone calls in a timely manner.
? Review all documentation submitted by carriers and insurance companies for carrier registration for accuracy.
? Review and monitor carrier performance on FMCSA websites.
? Develop and manage reports from VLMS/Magnus database to support carrier statuses and reviews.
? Communicate with team members, carriers, and external customers via telephone, written correspondence, in-person, or other electronic media.
Job Requirements:
Additional Skills and Job Details:
? Ability to use good organizational skills to problem solve, prioritize duties and follow-through completely with assigned tasks.
? Excellent communication skills ? both written and verbal.
? Must be able to maintain confidentiality of sensitive information.
? Ability to remain professional in all circumstances.
? Must be proficient in data entry and clerical skills.
? Above average analytical and critical thinking skills.
? Able to execute instructions and to request clarification when needed.
? Able to constructively work under stress and pressure when faced with high workloads and deadlines.
? Meets attendance and punctuality standards, may require some weekend workExperience and Education:
? High School Diploma or GED required.
? At least 2 years of previous customer service experience preferred.
? Transportation industry experience preferred.
? Training experience is a plus.
? Advanced knowledge of Excel, Word, PowerPoint and Outlook
