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We are seeking dedicated and detail-oriented Confirmation Specialists to join our team. This role is crucial in confirming scheduled appointments, overcoming objections, providing pre-installation knowledge to customers, handling escalations, and ensuring a seamless rescheduling process for our customers. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently under pressure.
Starting Pay : $17/hour (Sundays and 1weekday off each week)
Training : Paid, 4 Weeks | Monday–Friday, 9:00 AM – 5:30 PM MT
Key Responsibilities:
+ Push to confirm all scheduled appointments, overcome objections that customers may have, and help solidify the install.
+ Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions.
+ Coordinate and manage the rescheduling process, ensuring minimal disruption to customers.
+ Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues.
+ Maintain accurate records of all scheduling interactions and resolutions in the system.
Required Skills:
+ Previous experience in a customer service or scheduling role, preferably in a fast-paced environment.
+ High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
+ Excellent verbal and written communication skills. Bilingual Spanish/English
+ Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency.
+ Strong problem-solving abilities.
+ Ability to multitask and manage time effectively.
+ High attention to detail and organizational skills.
+ Customer-focused with a positive attitude.
+ Ability to remain calm under pressure.
+ Proactive and self-motivated.
Technology Requirements:
+ Laptop or Desktop computer with at least 16GB RAM – absolutely no Chromebooks
+ Wired internet connection – ethernet cable connection from computer to router
+ High-speed internet – 50mbps upload and download speed required minimum
+ USB headset – can be wireless, wired is preferred. No Bluetooth or AirPods
+ USB mouse – can be wireless, wired is preferred. No trackpad usage
+ Dual monitors preferred but not required
+ Must provide proof of requirements upon screening
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Remote
About the Company:
NRG Energy, Inc.
In Princeton, NJ—just 20 miles south of Thomas Edison's home—lies the headquarters of NRG Energy, Inc., a Fortune 500 company thatowns and operates one of the country's largest power generation and retail electricity businesses. NRG sells electricity directly to morethan 2 million customers through our retail businesses, Energy Plus, Green Mountain Energy Company, Independence Energy and Reliant,and is capable of generating enough electricity from our power plants to supply more than 20 million homes. NRG is at the forefront of changing how people think about and use energy. We are pioneers in developing cleaner and smarter energy choices for our customers: whether as one of the largest solar power developers in the country, or by building the first privately funded electric vehicle charging infrastructure or by giving customers thelatest smart energy solutions to better manage their energy use. With renewable energy development, electric vehicle support and smart grid technology, NRG delivers innovative solutions that help people, businesses and communities build a sustainable future. For more information, visit nrgenergy.com.
Company Size:
5,000 to 9,999 employees
Industry:
Energy and Utilities
Founded:
1989
Website:
http://www.nrgenergy.com