Position:Content ModeratorLocation: Hybrid Qormi Malta (office) or remote from anywhere in Malta
Employment type: FulltimeDUTIES AND RESPONSIBILITIES:
Review usergenerated content (e.g. sales ads)
Support users and answer their questions via email
Respond to customer inquiries on all topics related to the online marketplace
Participate in regular training sessions to learn and maintain expert knowledge of publication rules market trends and moderation best practices
Provide feedback to managers on trends common enduser mistakes and questions
Give an input on improvements of publication rules to improve user experiences
Follow communication procedures and policies
Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
Previous experience in content moderation customer care and/or online business will be considered as an advantage
Computer literate with working knowledge of Microsoft Office applications
Flexible and able to make quick decisions in a dynamic environment
Conscientious and reliable
Strong attention to detail
Customer focused with willingness to assist
Team player.
BENEFITS:
Competitive salary and benefit package
Extra days of vacation on top of common allowance
Free fruit tea and coffee if you prefer working in the office
Ability to work from home when working late shifts and weekends
Free day transport to the office from certain areas within Malta
Team performance bonus and working from home allowance
Corporate discounts for gym memberships shops and taxis
Private Health Insurance eye care tests health and wellbeing professional support
Comprehensive training and constant feedback
Relocation support for international applicants.
