Customer Service Associate Responsibilities:
? Attending training sessions to grow knowledge of products and to develop customer service skills.
? Resolving phone, walk-in, mail, fax, and email customer inquiries…
? Processing and logging incoming calls into the CRM system.
? Identifying customer needs.
? Forwarding and escalating inquiries to relevant individuals and departments.
? Contacting customers to give them accurate feedback on the progress of their inquiries.
? Providing outstanding customer service.
? Updating customer information as required.
? Maintaining confidentiality of information.
? Performing other duties as the need arises.
Customer Service Associate Requirements:
? High school diploma, GED, or suitable equivalent.
? 1+ years of customer service experience, preferably in a related field.
? Successful completion of provided training.
? Proficient computer skills.
? Experience with CRM preferred.
? Proficient with MS Office suites.
? Excellent phone etiquette.
? Outstanding communication skills, both verbal and written.
? Strong people skills.
? Ability to sit at a desk for extended periods.
Company Description:
KPMG International Limited is an Anglo-Dutch multinational professional services network, and one of the Big Four accounting organizations
