? Answer incoming inquiries from customers in a courteous manner to help build relationships with the customer base.
? Be proactive in assessing the needs of a customer and addressing promptly.
? Handle administrative, data entry, and reconciliation of accounts receivable…
? Process daily batches with customers? invoices and payments.
? If a dispute is made, research and keep the customer in the loop of the resolution.
? Understand the importance of good data and work to maintain current information on accounts.
? Collect on past due balances and keep accounts receivable up to date.
? Enter delivery or service work orders for deliveries, tank installs, and other technical issues.
? Maintain mandatory documents are filed in our digital filing system and keep up to date as needed.
? Ensure that every new customer has their mandatory documents completed, including required safety documentation, credit applications, agreements, etc.
? Assist the service manager in communicating to customers the status of their service tickets and any status changes.
? Assist the service manager in maintaining an inventory of tanks and select parts.
? Complete data entry of service tickets.
? Maintain DOT truck and employee records. Notify shop of upcoming tests that are due. Schedule drug screens, physicals, and other driver testing with local facilities.
? In slower times of business, work with other team members on seasonal projects to prepare for the new season.
Qualifications:
? At least 21 years of age
? High school diploma or equivalent
? 1-3 years of accounting or accounts receivable experience
? 1-3 years of customer service or other applicable work experience.
? Intermediate computer skills including Microsoft Office suite.
? Ability to work in a group office setting, whether the task requires independent or group work.
? Ability to multitask between customer service and clerical work.
? Ability to work in a fast-paced office.
? Must pass a background check and character reference checks.
? Must have a minimum of three job-related references (non-family).
? Make sure that proper new customer documentation is completed, including safety documentation and forms, credit application, loaned equipment agreements, and propane tank leases.
? Collect past due balances and keep accounts receivable up to date.
? Maintain a good work teamwork relationship with employees
? Maintain an organized and clean workspace.
? Complete monthly checks of serial-numbered equipment, including tanks and remote sensors.
? Maintain inventory of parts, tanks, and other service-related items.
? Works with other accounts receivable representatives to make sure all seasonal work is up-to-date.
Qualifications:
? At least 21 years of age
? High school diploma or equivalent
? Minimum of 3 years of customer service work experience
? 1-3 years of accounts or accounts receivable work experience
? Computer skills, including Microsoft Business Office suite.
? Ability work in a fast-paced work environment
? Must pass background check and character reference checks.
? Must have a minimum of three job-related references (non-family)
Benefits:
? Full-Time On-Site Position
? Paid Major Holidays
Job Type: Full-time
Pay: $13.00 – $15.00 per hour
Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
Shift:
? 8 hour shift
Work Location: In person
