Job Title: Customer Service Representative – Mariner
Location: Coppell, TX…
Job Type: Full-time
Job Summary:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role requires a customer-focused individual who excels in data entry, scheduling, and shipment tracking. The ideal candidate will be organized, punctual, and possess a strong work ethic, with a proven ability to work cross-functionally with various team members and departments to ensure seamless operations and exceptional customer service.
Key Responsibilities:
? Customer Service:
? Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive relationship with clients and partners.
? Communicate effectively with customers regarding shipment status, delivery schedules, and any changes or delays.
? Data Entry:
? Accurately enter and maintain customer and shipment data into the company?s database and software systems.
? Ensure data integrity by verifying and correcting any discrepancies in the information provided.
? Scheduling:
? Coordinate and schedule pickups and deliveries to optimize efficiency and meet customer requirements.
? Work closely with drivers and dispatch teams to ensure timely and accurate scheduling.
? Shipment Tracking:
? Monitor and track shipments from origin to destination, providing real-time updates to customers as needed.
? Troubleshoot and resolve any issues related to shipment delays or disruptions.
? Cross-Functional Collaboration:
? Collaborate with other departments such as dispatch, logistics, and warehouse teams to streamline operations and address any operational challenges.
? Participate in team meetings and contribute to process improvements and problem-solving initiatives.
? Organization and Punctuality:
? Demonstrate strong organizational skills by managing multiple tasks and prioritizing responsibilities effectively.
? Arrive on-time and adhere to scheduled work hours to ensure reliability and consistency in performance.
? Work Ethic:
? Exhibit a strong work ethic by being proactive, dependable, and committed to achieving high standards of performance.
? Uphold company values and contribute positively to the team environment.
Qualifications:
? Bachelor Degree; additional education or certifications in customer service or logistics is a plus.
? 2+ years in customer service, preferably within the trucking or logistics industry.
? Proficiency in data entry and working with databases or CRM systems.
? Strong organizational skills and attention to detail.
? Excellent communication skills, both verbal and written.
? Ability to work collaboratively in a team-oriented environment.
? Reliable and punctual with a solid work ethic and commitment to excellence.
Benefits:
? Competitive salary
? Health, dental, and vision insurance
? Paid time off
? Opportunities for career growth and development
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