Position Title: Customer Support Representative
Location: Remote
Anticipated Start Date: 09-01-2024…
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Plus Months (Contract)
Job Type: (>=30 HOURS WEEKLY], [CONTRACT], [REMOTE]
Pay Range: $15/hr to $16/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
3 weeks of training will be involved for this role, it is mandatory, and attendance is required every day throughout the entire training period; no absences will be permitted.
Candidates should be comfortable working Alaska Standard Time hours. (8 AM to 5 PM Alaska Standard Time = 12 PM/01 PM EST to 09 PM/10 PM EST )
BR: Eric is working with Manager, will update you all once we receive it
Job Summary:
As a Customer Support Representative, you will be the first point of contact for customers. clients, and stakeholders seeking assistance with Medicare, medical, or healthcare-related inquiries. You will provide exceptional service by addressing questions, resolving issues, and guiding individuals through complex healthcare processes.
Key Responsibilities:
? Respond promptly and professionally to customer inquiries via phone, email, or chat regarding Medicare benefits, medical services, and healthcare plans.
? Experience with Medical or Medicaid is a valuable asset and preferred but not required.
? Provide accurate information about coverage options, benefits, eligibility, and claims processes.
? Assist customers in understanding and navigating the healthcare system, including Medicare enrollment, renewals, and appeals.
? Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
? Maintain detailed records of interactions, transactions, and follow-ups using company CRM systems.
? Collaborate with internal teams, such as billing, care management, and insurance departments, to resolve customer concerns and provide seamless service.
? Stay up-to-date with changes in healthcare regulations, Medicare policies, and company procedures to offer accurate guidance.
? Educate customers on preventive care services, wellness programs, and additional resources available to them.
? Participate in ongoing training and development to enhance knowledge and skills related to healthcare and customer service.
Qualifications:
? High school diploma or equivalent; Associate?s or Bachelor?s degree in healthcare administration, business, or a related field is preferred.
? Previous experience in customer support, particularly in the healthcare or insurance industry, is highly desirable.
? Strong understanding of Medicare, medical insurance, and healthcare processes is a plus.
? Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
? Demonstrated problem-solving skills and the ability to handle challenging situations with professionalism.
? Proficiency in using customer support software and CRM systems.
? Empathy, patience, and a customer-focused attitude.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
Customer Service/ Call Center/ Medical/ Medicaid
Job Type: Full-time
Pay: $15.00 – $16.00 per hour
Expected hours: 40 per week
Benefits:
? Dental insurance
? Health insurance
? Work from home
Shift:
? 8 hour shift
Location:
? Alaska (Required)
Work Location: Remote
