Hello everyone,
We are a major manufacturer of goods for children throughout Europe, looking to expand our team and hire several full-time remote customer service representatives.
We are looking for motivated customer service specialists fluent in Dutch or German.
Working conditions:
– Hourly wage depends on your experience and the number of languages ??you know and is between $5-$15 per hour
– Working a total of 40 hours a week.
– Working from Monday – Friday (8:00 to 17:00 Central Europe Time).
Your daily tasks will include
– Communicating promptly and professionally with customers via phone, email, and e-chat to provide support and product information.
– Providing order status information and delivery
– Managing cancellation requests
– Resolving customer complaints
– Improving overall customer satisfaction.
Requirements:
– Previous experience – at least 1-year experience in customer service
– Reliability – ability to work full-time during business hours
– Proper service mentality – desire to listen to the needs and concerns of our customers and showing the genuine effort in solving their problems quickly and efficiently.
– Patience and Self-Control – you should be able to find an approach for every customer and stay calm in stressful situations.
– Ability to learn fast and stay open-minded.
