Quest Diagnostics is a leading provider of diagnostic information services. They are seeking a Customer Service Representative I to handle customer inquiries, requests, and complaints in a prompt and courteous manner, while maintaining accurate records and ensuring customer satisfaction.
Responsibilities
- Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously
- Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately
- Complete all required documentation associated with the handling of calls and maintain complete and accurate records
- Report laboratory results to clients and patients using established protocols
- Follow through in a timely manner to resolve all issues and concerns
- Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures
- Perform other duties as assigned to meet the business needs or customer requirements
- This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position
Skills
- High School Diploma or Equivalent (Required)
- English (Required)
- Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
- Proficiency in basic computer skills (Word, Excel, Outlook)
- Ability to multi-task and work in a fast-paced environment
- Strong organizational skills
- Ability to analyze and solve problems
- Good listening skills
- Ability to maintain professional and tactful manner in stressful situations
- Ability to deal with client information in a confidential manner
- Proper telephone etiquette to handle customer inquiries
- Basic knowledge of operating office equipment
- Understand the importance of Quality Service and how it is measured
- One (1) to two (2) years of customer service and/or related health care experience preferred
- Previous medical or clinical laboratory background preferred
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities and so much more!
Company Overview
- Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information. It was founded in 1967, and is headquartered in Secaucus, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.questdiagnostics.com/.
Company H1B Sponsorship
- Quest Diagnostics has a track record of offering H1B sponsorships, with 7 in 2026, 59 in 2025, 38 in 2024, 74 in 2023, 56 in 2022, 49 in 2021, 45 in 2020. Please note that this does not guarantee sponsorship for this specific role.