**Overview:**
Join our award-winning customer service organization and revolutionize the pet industry with Chewy! As a Customer Service Representative, you’ll engage with customers, research and problem-solve, and operate with empathy and kindness to deliver exceptional experiences. **Responsibilities:**
? Engage directly with customers to resolve issues, answer questions, and provide… recommendations
? Research and problem-solve to determine appropriate solutions for customers
? Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members
? Engage with teammates and contribute to a customer-centric culture of collaboration
? Perform tasks in a fast-paced environment with excellent communication and multi-tasking skills
? *Qualifications:**
? 2 years of customer service experience
? Excellent communication skills (written, verbal, and listening) in a written assessment
? Ability to multi-task, adapt to change, and perform well in a fast-paced environment
? Proficiency in using computers for data entry, navigation, and internet search
? Ability to maintain confidentiality and secure sensitive information
? High school diploma or equivalent
? Must pass a background check
? Ability to work remotely with a reliable internet connection and webcam
? *Benefits:**
? Competitive wage of $15.50/hour
? Opportunities to learn and develop skills
? Flexible scheduling with shift flexibility and overtime opportunities
? Comprehensive benefits package including medical, dental, and 401k
? Support and resources for growth and development
? Recognition and rewards for outstanding performance
? Commitment to equal opportunity and diversity and inclusion
