Description:
? The Customer Service Representative supports Sensaria & our Great Big Canvas (GBC) & Canvas on Demand (COD)business, which creates custom wall art from digital images.
? The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, and telephone.
? This position provides information to customers about the status of their orders, implements requested changes, and works with the internal team to find solutions to one-off challenges should they arise.
? Additional time spent cross-functionally in a support role to either sales or marketing teams.
Requirements:
? High School diploma/GED or equivalent experience required
? College degree preferred
? 3+ years of Customer Service experience including knowledge of customer service principles and best practices
? Proficiency in Microsoft 365 (Outlook, Microsoft Excel, Word, PowerPoint)
? Zendesk experience a plus
? Confident ability to express yourself clearly and professionally in written and verbal form
? Acute attention to detail and accuracy
? Excellent listening skills
? Flexibility in prioritization in a fast-paced environment
? Must be self-motivated and be able to work independently
? Ability to work in a fast-paced, high demand work environment
? Problem-solving capabilities & resolution focused
? Knowledge about photography or digital art is a plus
? Technical or computer support or call center experience preferred
? Strategic thinking and project management ability to lead large account integrations and product additions
? Proven ability to act independently, exercise judgment and influence people to take appropriate actions
? Highly analytical & data driven with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner
? Ability to effectively present information and respond to questions from customers or other departments
? Ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and apply concepts of basic algebra
? Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form
Benefits:
? Competitive compensation package
? Vacation days
? Sick days
? Paid holidays
? Paid floating holiday of your choice
? Paid maternity & paternity leave
? Medical, Dental, Vision
? 401K
? STD, LTD
? Optional Life insurance
? Opportunities for professional development
