Summary Description:
The Customer Service Representative position in Pasadena, CA offers a pay rate of $40 per hour and is a work-from-home position with flexible hours. As a CSR, you will play a crucial role in supporting the overall operational effectiveness of the MHBP Service Operations team, providing exceptional service to members and providers. You will engage, consult, and educate callers… based on their unique needs, ensuring that customer inquiries are resolved efficiently and effectively.
Compensation and Benefits:
– Hourly pay rate of $30- $40
– 401(k) retirement plan
– Dental insurance coverage
– Disability insurance
– Employee discount
– Employee stock purchase plan
– Health insurance
– Life insurance
– Paid time off
– Store discount
– Tuition reimbursement
– Vision insurance
Why you should apply for this position today:
– Competitive hourly pay
– Work-from-home flexibility
– Comprehensive benefits package
– Opportunity to provide exceptional service to members and providers
– Engage, consult, and educate callers based on their unique needs
Skills:
– Excellent communication skills
– Strong problem-solving ability
– Ability to multitask and prioritize
– Customer service experience
– Proficiency in using computer systems and software
Responsibilities:
– Handle customer inquiries by phone or email
– Provide accurate and timely information to callers
– Resolve customer issues efficiently and effectively
– Record details of customer interactions and transactions
– Collaborate with team members to address complex customer inquiries
Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Strong attention to detail
– Ability to work independently and in a team environment
– Excellent organizational and time management skills
Similar Occupations / Job Titles that would be a great fit for this role:
– Call center representative
– Customer support specialist
– Client service representative
– Client relations associate
– Member services representative
Education Requirements:
– High school diploma or equivalent
Education Requirements Credential Category:
– N/A
Experience Requirements:
– Previous customer service experience preferred
Why work in Pasadena, CA:
– Vibrant and diverse community
– Beautiful weather year-round
– Proximity to cultural attractions and entertainment
– Access to outdoor recreation opportunities
– Strong job market
– Excellent schools and universities
– Quality healthcare facilities
– Vibrant arts and music scene
