CVS Health is a leading healthcare organization dedicated to enhancing patient outcomes and providing top-notch pharmacy services, retail, and health-related support. Our mission is to deliver exceptional care and support, ensuring our customers receive the highest standard of service.
Position: Customer Service Representative…
Location: Remote
Job Description:
As a Customer Service Representative at CVS Health, you will be pivotal in delivering outstanding service and support to our clients. This remote role demands excellent communication skills, problem-solving capabilities, and the ability to work independently.
Key Responsibilities:
? Manage inbound and outbound calls regarding pharmacy services, prescriptions, and general inquiries.
? Provide accurate, timely information, addressing customer concerns and resolving issues efficiently.
? Assist with prescription refills, medication management, and insurance-related queries.
? Maintain professionalism and empathy during all customer interactions.
? Document all interactions and follow-up actions in our customer service database.
? Collaborate with team members and supervisors to enhance service quality and operational efficiency.
Qualifications:
? High School Diploma or equivalent; Associate?s or Bachelor?s degree preferred.
? Prior experience in customer service or call center environments is advantageous.
? Excellent verbal and written communication skills.
? Ability to work independently and manage time effectively.
? Proficiency with computer systems and software applications.
? A reliable high-speed internet connection and a quiet, dedicated workspace at home.
Benefits:
? Competitive salary with performance-based incentives.
? Comprehensive benefits package including health, dental, and vision insurance.
? Paid time off and holidays.
? 401(k) plan with company match.
? Opportunities for career growth and professional development.
How to Apply:
To apply, please submit your resume and cover letter through our online application system. For more information about CVS Health and this role, Join Apply.
Join CVS Health and make a difference in the lives of our customers while advancing your career in a supportive, dynamic environment
