Job Summary of Customer Support Coordinator:
The success of Hilton is a direct result of their commitment to excellence and innovation. They are currently seeking a Customer Support Coordinator who can join their team and help deliver exceptional service.
Responsibilities of Customer Support Coordinator:
? Oversees front desk operations.
? Provides guest service, guidance and leadership to ensure consistent customer service is provided.
? Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly.
? Resolves customer complaints.
Excellence: We aim for excellence in everything we do, consistently delivering outstanding results and quality:
? Hospitality – We’re passionate about delivering exceptional guest experiences.
? Integrity – We do the right thing, all the time.
? Leadership – We’re leaders in our industry and in our communities.
? Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions.
? Now – We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following
? key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Benefits of Customer Support Coordinator:
? For years, Hilton has been offering first-class lodging, top-quality services, and great value to cater to the needs of business and pleasure seekers alike.
? Hilton remains dedicated to its mission of providing exceptional guest experiences across its wide range of accommodations.
? Our passion for hospitality fuels us each day, as we work to spread the warmth and light of our vision to guests from all corners of the world.
