Customer Support Representative – Full-Time – Lexington
Job Summary
Join Amazon as a Customer Support Representative in Lexington, KY. This is a full-time position with a competitive salary and comprehensive benefits package. You’ll work 40 hours a week, providing exceptional customer service. Benefits include Health and Dental Insurance, Paid Training, Paid Vacations, and a 401(k) plan.
Job Description
We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Representative. You will be the primary point of contact for customers, addressing their inquiries and resolving any issues they may encounter. Your goal is to ensure a high level of customer satisfaction.
Requirements
– High school diploma or equivalent.
– Excellent communication skills, both written and verbal.
– Strong problem-solving abilities.
– Basic computer literacy and familiarity with Microsoft Office Suite.
– Ability to work flexible hours, including weekends and holidays.
Responsibilities
– Handle inbound customer inquiries via phone, email, and chat.
– Resolve customer issues promptly and accurately.
– Provide detailed information about products and services.
– Document and update customer records in the company’s database.
– Collaborate with other departments to ensure customer satisfaction.
Benefits
– Competitive salary.
– Health and Dental Insurance.
– Paid Training programs.
– Paid Vacations and holidays.
– Retirement savings plan with company match.
Educational Qualifications
– High school diploma or equivalent required. Some college coursework preferred.
Experience
– Previous customer service experience is preferred but not required. New graduates and entry-level candidates are encouraged to apply.
Company Overview
Amazon is a global leader in e-commerce and technology, committed to delivering outstanding customer service. We offer a supportive and inclusive work environment where employees can grow and thrive. Join us and be a part of a dynamic team dedicated to innovation and excellence in customer support.
