Job Summary
Are you passionate about helping customers and providing exceptional service? Join our team as a Customer Support Representative at Amazon, one of the leading companies in the industry. This is a full-time position based in Rochester, NY, offering competitive hourly pay starting at $17 per hour. As a full-time employee, you will work 40 hours per week and enjoy a comprehensive benefits package, including health and dental insurance, paid training, and paid vacations.
Job Description
As a Customer Support Representative, you will be the first point of contact for our customers, providing them with timely and accurate information regarding their inquiries and resolving issues with a high degree of professionalism. You will handle a variety of customer interactions through various channels, including phone, email, and live chat.
Requirements
– High school diploma or equivalent
– Excellent communication skills, both written and verbal
– Strong problem-solving abilities and attention to detail
– Ability to work in a fast-paced environment
– Basic computer skills and proficiency with MS Office
Responsibilities
– Respond to customer inquiries and provide accurate information
– Resolve customer issues efficiently and with a positive attitude
– Document and update customer records based on interactions
– Assist with order processing, returns, and exchanges
– Collaborate with other departments to resolve complex issues
– Adhere to company policies and procedures to ensure customer satisfaction
Benefits
– Health and dental insurance
– Paid training programs
– Paid vacations and holidays
– 401(k) plan with company match
– Employee discounts on Amazon products
Educational Qualifications
– High school diploma or GED required
– Associate’s or Bachelor’s degree in a related field is a plus
Experience
– Previous experience in customer service or a related field is preferred but not required
– Experience with CRM software is a plus
Company Overview
Amazon is a global leader in e-commerce and technology, known for its customer-centric approach and innovative solutions. With a commitment to excellence and a focus on continuous improvement, Amazon offers a dynamic and supportive work environment where employees can thrive and grow. Join our team today and be a part of a company that values its employees and customers alike.
