This role will be supporting a digital app on Shopify which gives customers online calendars for services. What started as an idea has grown into a trusted app for bookings. We have over 20K installs in 40+ countries.
The app has global reach and we are a global team! We’re looking for a Customer Support Associate that can help with responding to customer inquiries by chat app and email, guiding customers to help articles, coordinating with me (co-founder) on the top issues, and setting customer expectations. Business Hour would be USA timezones (8am – 6pm ET). We don’t need support all day, just for a few hours throughout the day can work, can manage a schedule with you and add more hours from there
Skills
– Written Communication to respond to customers, guide them towards the solution, and set expectations on fixes
– Communicate internally to escalate issues
– Proven experience in a customer support role, preferably with ability to capture customer reviews
– Have a positive, friendly tone that is also understanding when customers are frustrated
– Dependability to conduct your work on time and on schedule
– Expertise with Shopify sites, how to use the orders and checkout
– Communicating issues to the team using Intercom, Trello or Email
Team
– Small team of 5, remote
– Use Email & WhatsApp to chat, Trello to organize issues, and Intercom to communicate to customers
