Imagine what you could do here! The people here at arenaflex don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At arenaflex, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the arenaflex Store Online team, we are responsible for arenaflex's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything arenaflex, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things!
**Job Summary:**
We are seeking a highly experienced and visionary Director to lead our arenaflex Store Online Customer Systems team in Austin, TX. As a key member of our leadership team, you will be responsible for defining, developing, and delivering new technologies and capabilities that support both internal and external customers. You will lead a technical portfolio of work, ensuring a cohesive customer experience, while considering operational excellence, scale, process efficiency, advancing technologies, and solutions flexibility.
**Key Responsibilities:**
* Develop and lead a technical portfolio of work, bringing together multiple functions to define, develop, and deliver new technologies and capabilities supporting both internal and external customers.
* Oversee the Specialist Platforms, Conversational Systems, Rapid Applications Development (RAD), and Business Intelligence teams, ensuring a cohesive customer experience and operational excellence.
* Develop and implement strategies to advance our ability to create amazing customer experiences as we engage with the arenaflex customer.
* Lead global dispersed teams, and engage off-hours as required to ensure timely delivery of projects.
* Collaborate with cross-functional teams to ensure alignment and effective communication across the organization.
* Develop and maintain relationships with key stakeholders, including senior leadership, to drive business objectives and informed decision-making.
**Minimum Qualifications:**
* 15+ years of experience in an e-commerce systems, Product Management, Program management, or relevant function, with 7+ years in a senior leadership role.
* Experience building and leading high-performing, global technical teams focused on delivering digital products supporting business operations or customer engagement/support applications.
* Experience leading global dispersed teams, and willingness to engage off-hours as required.
* Proven ability to lead strategy and vision development for an organization, and implementing a portfolio of work to achieve desired business objectives.
* Bachelor's degree in a related field or equivalent practical experience.
**Preferred Qualifications:**
* Uses deep technical expertise to ensure that product/platform designs provide both scale and flexibility, to support constantly evolving business needs.
* People-centric leader, intentional about building a diverse and inclusive culture within their organization.
* Builds capacity and capability within their teams through effective employee development, goal-setting, coaching, and communication.
* Excellent communication and presentation skills, with the ability to convey complex information to both technical and non-technical partners, across all levels of an organization.
* Influences at all levels within an organization, and leads through times of clarity or ambiguity.
* Cross-functional leader, that builds trust, credibility, and lasting partnerships across organizations.
* Strong analytical problem-solver who is highly analytical and makes data-driven decisions to drive business strategy and informed decision-making.
* Excellent attention to detail, someone who thrives in an ambiguous, fast-paced environment where time is of the essence.
* Builds sound business strategies, and converts strategy to action by setting clear goals, articulating problem and opportunity statements clearly, and using available resources and timelines to deliver quality software and process-based solutions.
* Has deep familiarity with the software development life cycle (SDLC), and experience with both Waterfall and Agile product/program management methodologies.
* Experience implementing AI/GenAI technologies in solutions supporting business operations or customer engagement applications.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a leading technology company that is revolutionizing entire industries.
* Collaborative and dynamic work environment with a diverse and inclusive culture.
* Professional development opportunities to help you grow and succeed in your career.
* Recognition and rewards for outstanding performance and contributions to the organization.
**How to Apply:**
If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.