Director of Operations for the Intake Team

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers. Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart. This is a remote, work-from-home position. We will consider applicants that reside in the following states: Arizona, Idaho, Nevada, Texas, and Utah. Pay Range: $90,000.00 - $95,000.00 Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes: - *Medical - *Dental - *Vision - HSA - Telemedicine - An Award-Winning Wellness Program - Tuition Assistant Program - Short- and Long-Term Disability Options - Life Insurance - Employee Assistance Program - 401K with Company Match - Generous Paid Time Off - Volunteer Paid Time Off  - 11 Paid Holidays - An Empowering Company Culture - Computer Equipment Provided - Work from Home (* includes domestic partner coverage) Director of Operations for the Intake Team Department: Student Finance Reports To: Vice President of Student Finance FLSA Status: Exempt Position Summary The Director of Operations for the Intake Teams leads Financial Aid intake operations to ensure students are financially ready to begin their programs in a timely, accurate, and compliant manner. This role oversees intake-related Financial Aid functions, including document collection, packaging readiness, verification flow, and start clearance, while maintaining strict adherence to federal, state, and institutional requirements. The Director partners cross-functionally with Admissions, Registrar, and Student Services to support start readiness through clearly defined processes and service-level agreements (SLAs), while preserving Financial Aid compliance, governance, and audit defensibility. This is a Financial Aid leadership role and does not carry enrollment or revenue ownership. Core Values: Deliver Delight Every Time - We keep learner success at the center of every interaction to provide exceptional service and a delightful student experience. -  Value each student and employee interaction. -  Provide the best service externally to students and internally to one another. -  Make decisions that reflect a commitment to students’ welfare and success. Continuously Improve - As lifelong learners, we intentionally find opportunities to grow and improve, both as individuals and as an organization. - Take time to develop and practice relevant skills and behaviors. - Dig deeper into systems, data, and processes to understand problems and create impactful solutions. - Welcome challenges and feedback. Win Together - We act with integrity, empathy, and transparency while assuming positive intent in each other’s communications and decisions. - Seek understanding from one another first, over-responding. - Recognize how words and actions impact our students, employees, and the organization as a whole. Trust and Be Trusted - We take ownership of our responsibilities and actions to students and colleagues. - Keep commitments and deliver results on time to teams. - Comply with policies and procedures. - Proactively find solutions to issues. Own it - We navigate challenges and celebrate successes together as a diverse community. - Collaborate to solve issues and build solutions in the best interest of the organization and our stakeholders. - Recognize roadblocks and celebrate achievements. Utilize a diversity of perspectives through sharing knowledge and resources. Primary Outcomes & Success Metrics This role is directly accountable for driving strong Financial Aid intake outcomes, including: - Financial Aid packaging timeliness against established institutional targets - Enrollment start readiness as it relates to Financial Aid completion and clearance - 30-day and 90-day Financial Aid collections rates for first-year students (as influenced by accurate and timely aid packaging) - Student experience (NPS or equivalent metrics) related to Financial Aid intake and enrollment interactions Success in this role is measured by improved intake efficiency, reduced friction in the start process, strong compliance outcomes, and a positive student experience. Key Responsibilities - Lead Financial Aid intake operations from application through program start. - Oversee intake workflows, including document collection, packaging readiness, and verification processing. - Supervise intake-focused Financial Aid leadership and staff to ensure consistent compliance execution. - Ensure all intake activities comply with Title IV regulations and institutional policies. - Establish, maintain, and monitor intake SLAs with Admissions, Registrar, and Student Services. - Monitor intake readiness metrics and proactively identify risks, bottlenecks, and process improvement opportunities. - Partner with Student Finance leadership to mitigate intake-related risks impacting start readiness or compliance. - Communicate intake performance, trends, risks, and mitigation strategies to leadership. - Support audit readiness through strong intake documentation, controls, and workflow consistency. Required Qualifications - 7+ years of experience in Financial Aid or Student Finance, including progressive leadership responsibility. - Strong working knowledge of Title IV regulations and Financial Aid intake processes. - Demonstrated experience leading packaging, verification, or intake readiness functions. - Proven ability to manage teams and workflows in a regulated, high-volume environment. - Strong organizational, analytical, and communication skills. Preferred Qualifications - Experience in private, online, or multi-campus higher education environments. - Familiarity with Financial Aid and enrollment-related systems such as Anthology, Salesforce, NSLDS, COD, or similar platforms. - Experience supporting internal or external audits or regulatory reviews. Core Competencies - Compliance-focused leadership - Intake and workflow optimization - Cross-functional collaboration - Outcome-driven performance management - Data-informed decision making - Clear accountability and governance - Calm, effective leadership in high-volume environments Governance Note This role supports Financial Aid intake readiness and compliance and does not own enrollment targets, revenue goals, or institutional Financial Aid policy decisions. Enrollment outcomes are supported through accurate, timely, and compliant Financial Aid intake processes and strong cross-functional coordination. EEO and Accessibility Statement: Bryan University is an equal-opportunity employer committed to providing a welcoming and inclusive work environment for all. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.