Are you ready to take your career to new heights? Do you thrive in fast-paced environments where every interaction matters? Look no further than arenaflex, the trusted partner to the world's finest airlines, providing top-notch ground handling services across a dozen airports nationwide. For over 25 years, we've been the driving force behind exceptional customer experiences, and we're now seeking a talented Airline Customer Service Representative to join our team at San Francisco International Airport.
**Join the High-Flying World of arenaflex**
At arenaflex, we're not just about providing ground handling services; we're about creating unforgettable experiences for our airline clients and their passengers. Our team is the heartbeat of our operation, and we're looking for individuals who share our passion for delivering exceptional customer service. As an Airline Customer Service Representative, you'll be part of a dynamic team that manages the entire passenger experience, from ticketing to boarding. You'll enjoy a variety of roles, including:
* Managing check-in, baggage handling, and boarding processes
* Providing exceptional customer service to passengers from diverse backgrounds
* Collaborating with colleagues to ensure seamless operations
* Participating in ongoing training and development to enhance your skills and knowledge
**Why Choose arenaflex?**
* **Variety**: Every day is different in the airport environment, and you'll have the opportunity to interact with a diverse range of people.
* **Flexibility**: We value work-life harmony, and our part-time employees work a minimum of four days per week, with one 4-5 hour shift per day. You'll also have the opportunity to pick up extra shifts.
* **Impressive Benefits**: Although you'll be part-time, our benefits are full-time impressive. From fully paid medical health insurance for you and your dependents to a 401(k) with a company match, we've got you covered.
* **Career Growth**: We're committed to nurturing talent, and you'll have the opportunity to gather additional technical skills and quickly advance to a leadership position.
* **Unbeatable Culture**: Our company culture is built on respect, trust, diversity, honesty, and transparency. We celebrate our team's exceptional contributions with regular potlucks, happy hours, and a customizable employee appreciation program.
**The Job**
As an Airline Customer Service Representative, you'll join our team working out of San Francisco International Airport and be trained to support one of our airline clients. You'll start with one airline but will have the opportunity to train with others in time. International flights typically use wide-body airplanes that hold 200-300 passengers who will need assistance from the time they check in until they board (on departures) and from aircraft exit to baggage pick-up (on arrivals). arenaflex is responsible for ground handling – all the services performed for an airline and its passengers while the airplane is on the ground. We specialize in passenger services, so our agents may be working in any role that interacts with passengers in the terminal.
**Your Skills**
To qualify for the Airline Customer Service Representative opportunity, you'll have:
* **Strong communication skills**: Verbal, written, and active listening; fluency in English; a second language is an advantage.
* **Customer service experience**: Preferred but not required.
* **Computer literacy**: Fast and accurate data entry skills; attention to detail.
* **Calmness**: Ability to find solutions, even when busy and/or under stress.
* **Flexibility**: Ability to work a variety of shifts (early morning, afternoon, evening, and/or night) including weekends and holidays.
* **Stamina**: Ability to stand for extended periods.
**Requirements**
To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test.
* **Bilingual Preferred**: Any of the following languages:
+ English/Tagalog
+ English/Mandarin
+ English/Cantonese
+ English/Vietnamese
+ English/Thai
+ English/Indonesian
+ English/Hindi, Gujarati
+ English/Japanese
* **Availability**: Available to work a minimum of 4 days per week (including weekends and holidays).
* **Fluency**: Fluent in English and Preferred Language.
* **Computer Literacy**: Legally authorized to work in the United States of America (USA).
**Benefits**
* **Medical, Dental, Vision benefits**
* **401k**
* **Paid Time Off**
* **Uniform**
* **Parking discount**
* **Paid Training**
* **Referral Bonus**
* **Cell phone plan reimbursement**
**Ready to Take Off?**
If you're ready to embark on an exciting journey with arenaflex, apply today! We can't wait to welcome you to our team.