Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist - Overnights. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, leveraging your excellent communication and problem-solving skills to resolve issues and build strong relationships.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are committed to providing our customers with the best possible service and support, and we're looking for talented individuals like you to join our team. As a Bilingual Customer Support Specialist - Overnights, you will be part of a dynamic and collaborative environment that values teamwork, innovation, and customer satisfaction.
**Job Summary**
We are seeking a highly motivated and customer-focused Bilingual Customer Support Specialist - Overnights to join our team. As a Bilingual Customer Support Specialist - Overnights, you will be responsible for providing exceptional service to our customers, processing orders, making product recommendations, and handling account inquiries using world-class technology. You will also be responsible for building business relationships with customers over phone, email, and chat, understanding customer needs, and recommending arenaflex's best solutions.
**Key Responsibilities**
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
* Be a product and solutions expert! We'll equip you to answer product, pricing, and shipping questions quickly and confidently.
* Build business relationships with customers over phone, email, and chat.
* Understand customer needs and recommend arenaflex's best solutions.
* Help customers navigate arenaflex's website and online ordering.
* Participate in ongoing training and development to improve your skills and knowledge.
**Minimum Requirements**
* High school diploma or equivalent. Bachelor's degree preferred.
* Excellent problem-solving, listening, and communication skills.
* Prior customer service experience is a plus, but if you are eager to learn, we will train you!
* Bilingual (English / Spanish) - fluent in both verbal and written forms.
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Employee Perks:
+ Best-in-class, clean, modern facilities.
+ First-class fitness center and nearby walking path.
**Work Environment and Company Culture**
* Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AM
* Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)
* Collaborative in-person setting with regular team events.
* Professional environment that offers one-on-one peer mentoring and room to grow in your career.
**Career Growth Opportunities and Learning Benefits**
* In-depth training helps you sharpen communication and problem-solving skills.
* Develop your skills and knowledge through ongoing training and development programs.
* Opportunities for career growth and advancement within arenaflex.
**Compensation and Perks**
* Pay from $27 to $32 per hour with significant growth and earning potential!
* Includes $4 Shift Differential.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below:
We look forward to hearing from you and exploring how you can contribute to our team's success!