At arenaflex, we are a global leader in digital business services, dedicated to delivering innovative solutions that simplify, speed up, and secure people's lives. With a team of over 500,000 passionate and inspired individuals speaking more than 300 languages, we have a strong presence in local communities, supporting our clients, and the environment.
As a Bilingual Spanish/English Customer Expert at arenaflex, you will be a key contributor to our mission of making people's lives simpler, faster, and safer. You will be part of a collaborative and engaging environment, interacting with people from diverse backgrounds, and working with cutting-edge technology to find innovative solutions to customer inquiries and concerns.
**Benefits of Working with arenaflex**
* Paid Training to help you grow and develop your skills
* Competitive Wages and a comprehensive benefits package, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and maintain a healthy work-life balance
* Employee wellness and engagement programs to support your physical and mental well-being
* Opportunities for career growth and advancement, with a clear path for professional development
**About arenaflex**
arenaflex is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a strong commitment to community support, client satisfaction, and environmental responsibility, we strive to be a force for good in everything we do.
**Responsibilities**
As a Bilingual Spanish/English Customer Expert at arenaflex, your primary responsibilities will include:
* Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues that may arise
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* Bilingual Spanish/English language proficiency
* A minimum of 6 months of customer service experience
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months of Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months of sales experience minimum
* Ability to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
**Work from Home Requirements**
To work from home as a Bilingual Spanish/English Customer Expert at arenaflex, you will need to meet the following requirements:
* Internet Connection Requirements:
* Minimum subscribed download rate equal to or exceeds 12.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Job Locations**
This role is a remote work opportunity, and you will be working from home as part of our Cloud Campus.
**Requisition ID**
The Requisition ID for this role is 2024-54757.
**Category**
This role falls under the category of Customer Service/Support.
**Country**
This role is based in the United States.
**Ready to Apply?**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.