At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a key member of our customer-facing team, the Customer Care Coordinator plays a vital role in ensuring that our customers receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's dedicated to pushing the boundaries of what's possible. With a strong focus on customer satisfaction and employee growth, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is made up of talented individuals who share a passion for delivering exceptional results and making a real difference in the lives of our customers.
**Responsibilities**
As a Customer Care Coordinator at arenaflex, you'll be responsible for providing top-notch customer service and support to our valued customers. Your key responsibilities will include:
* Providing assistance in all customer-related matters, including responding to customer inquiries, resolving issues, and escalating complex problems to senior team members.
* Maintaining a positive and friendly demeanor when interacting with customers, both in-person and over the phone.
* Navigating arenaflex's proprietary software, Axapta, to create and release sales orders, manage customer information, and track sales performance.
* Communicating with customers and vendors throughout the entire sales order process, ensuring seamless coordination and timely delivery.
* Quoting on contracts and following up on quotes to ensure timely resolution and customer satisfaction.
* Calling customers for additional information as needed to ensure accurate order fulfillment and minimize delays.
* Ensuring that sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time.
* Coordinating pick up/delivery of orders, ensuring timely and efficient logistics.
* Maintaining a list of all customers, including email and phone numbers, to identify opportunities for upselling and cross-selling.
* Assisting customer service representatives at checkout counters to reduce customer wait times when available.
* Conducting customer surveys to gather feedback on product satisfaction and delivery timeliness, identifying areas for improvement and implementing changes to enhance the customer experience.
* Registering and tracking customer complaints with follow-up and resolution, ensuring that all issues are addressed promptly and professionally.
* Creating reports tracking sales orders and their impact on budgeted sales using AX and/or Excel spreadsheets, providing valuable insights for business growth and development.
**Requirements**
To succeed in this role, you'll need to possess the following essential qualifications:
* Strong communication skills, both verbal and written, with the ability to articulate complex ideas and resolve customer issues effectively.
* Ability to navigate and utilize Axapta software for sales orders, customer management, and sales performance tracking.
* Proficiency in Excel for creating and modifying spreadsheets, including data analysis and reporting.
* Customer service experience, preferably in a sales environment, with a proven track record of delivering exceptional customer experiences.
**Nice-to-haves**
While not essential, the following qualifications would be highly desirable:
* Experience in a remote work environment, with a proven ability to work independently and manage multiple priorities.
* Familiarity with sales order processes and customer relationship management, including CRM software and sales analytics tools.
**Benefits**
As a valued member of the arenaflex team, you'll enjoy the following benefits:
* Flexible working hours within the specified schedule, allowing you to balance work and personal life.
* Opportunity to work remotely with occasional in-store visits, providing the flexibility to work from anywhere and enjoy a better work-life balance.
* Ongoing training and development opportunities, including access to industry-leading software and tools, to help you grow and succeed in your role.
* Collaborative and supportive work environment, with a team of talented individuals who share a passion for delivering exceptional results and making a real difference in the lives of our customers.
**How to Apply**
If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and qualifications. We can't wait to hear from you and explore how you can contribute to the success of arenaflex!