At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading global innovator of business and technology services, we're committed to helping clients innovate, optimize, and transform for long-term success. We're now seeking an experienced Customer Care Voice Associate to join our remote team, and we're excited to offer this opportunity to talented individuals who share our passion for delivering outstanding customer service.
**About arenaflex**
arenaflex is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. arenaflex is part of NTT Group and headquartered in Tokyo. Visit us at us.arenaflex.com.
**Our Commitment to Diversity and Inclusion**
arenaflex is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
**Job Summary**
We're seeking an experienced Customer Care Voice Associate to join our remote team. As a Customer Care Voice Associate, you will be responsible for providing exceptional customer service to our clients, answering inbound calls, and resolving issues in a timely and professional manner. You will also be responsible for supporting less experienced team members, handling escalated issues, and interacting with clients and internal departments to solve issues.
**Responsibilities**
* Answering members inbound calls regarding verification of health insurance benefits, eligibility, and claim status
* Supporting less experienced team members and handling escalated issues
* Interacting with clients and internal departments to solve issues
* Organizing and completing tasks according to assigned priorities
* Strong focus on quality, including attention to detail, accuracy, and accountability
* Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team
**Requirements**
* High school diploma or GED
* 3+ years of experience in customer service
* 3+ years of experience that required a knowledge of healthcare insurance policy concepts
* 3+ years of experience using a computer with Windows PC applications
* Minimum internet speed of 20 upload/20 download
* Must have reliable transportation and be available to commute into the office in Providence, RI when required
* Required schedule availability for this position is Monday-Friday (08:00am to 08:00pm EST) and Saturday or Sunday (08:00am to 12:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**Preferred Qualifications**
* Experience working in a call center environment
* Knowledge of healthcare insurance industry and products
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards
* Experience with CRM software and other customer service tools
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a team environment and support less experienced team members
* Strong attention to detail and accuracy
* Ability to multitask and prioritize tasks effectively
* Strong customer service skills and ability to resolve issues in a timely and professional manner
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. We also offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. We're committed to creating a diverse and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the values of respect, integrity, and teamwork, and we're proud to be a Global Top Employer.
**Compensation and Benefits**
The hourly rate for this remote role is $20.00. This rate reflects the target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. We also offer a range of benefits, including health insurance, retirement savings plan, and paid time off.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to us.arenaflex.com. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.