At arenaflex, we're passionate about providing top-notch customer experiences that exceed our customers' expectations. As a Customer Service Admin Support - Concierge, you'll play a vital role in driving customer satisfaction and loyalty for our esteemed clients. We're seeking a highly skilled and dedicated professional to join our team and help us deliver exceptional service to our customers.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the pest control industry. As a family-owned business, we're committed to building strong relationships with our customers, employees, and partners. Our mission is to provide exceptional service, quality products, and a commitment to excellence that sets us apart from the competition. With a strong focus on customer satisfaction, we're dedicated to helping our customers achieve their goals and overcome challenges.
**The Role**
As a Customer Service Admin Support - Concierge, you'll be responsible for providing exceptional customer service to a network of customers across the country. Your primary focus will be on developing strong relationships with our customers, service technicians, and operations teams. You'll be the heartbeat of the branch, ensuring that every customer interaction is positive, informative, and memorable.
**Key Responsibilities**
* Provide excellent customer service to a network of customers, responding to their inquiries, concerns, and feedback in a timely and professional manner.
* Develop strong relationships with customers, service technicians, and operations teams to ensure seamless communication and collaboration.
* Make outgoing phone calls to customers to schedule appointments, provide insights on pest activity, and offer solutions to their pest control needs.
* Process deposits, answer emails, and respond to chat requests in a timely and efficient manner.
* Back up co-workers when needed for soft collections, routing, and data entry.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
**What We're Looking For**
* Previous experience working with customers, with a strong focus on customer service and satisfaction.
* Excellent communication, organization, and problem-solving skills, with the ability to work in a fast-paced service industry business.
* Good typing skills and proficiency in using computer software and systems.
* A true professional who is committed to working full-time and dedicated to delivering exceptional results.
* An engaging personality and a passion for educating customers about our services and solutions.
* A willingness to learn and adapt to new situations, with a growth mindset and a commitment to continuous improvement.
**Why Join arenaflex?**
* Work for a well-established industry leader and the world's leading family-owned pest control company.
* Receive ongoing incentives plans and continuous training and development opportunities.
* Join a friendly and supportive team that values collaboration, innovation, and customer satisfaction.
* Enjoy a competitive salary and benefits package, including medical, dental, vision, 401(k), and paid time off.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
* Enjoy a flexible and remote work environment, with the freedom to work from anywhere.
**What's Next?**
If you're a motivated and customer-focused professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to create a profile and apply to the position. An actual person, not a screening program, will review your information and contact you to start the interview process.
**We Encourage You to Apply!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're excited to learn more about your skills, experience, and passion for delivering exceptional customer experiences.