**Job Title:** Experienced Customer Service Agent - English Night Shift Position at arenaflex
**Job Description:**
About arenaflex
At arenaflex, we are a leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. We have developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city while empowering entertainment and event creators to reach new audiences and enhance their experience.
We are passionate about creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!
About the Role
We are seeking an experienced Customer Service Agent to join our team on a night shift position. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through phone, email, or social media. You will be the face of arenaflex, and your primary goal will be to resolve any incidents that arise on a daily basis.
Key Responsibilities:
- Customer Service by phone, email, or social media for solving any incidents generated daily.
- Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
About You:
We are looking for a highly skilled and experienced Customer Service Agent who can work on a night shift position. If you have the following qualifications and skills, we encourage you to apply:
- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High English level (oral & written) and fluent in Spanish or English.
- Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Are a solution-oriented and reliable professional.
- Are incredibly detail-orientated with excellent time-management skills.
- Are flexible. Everything can change very quickly, and you know how to adapt.
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
Benefits & Perks:
At arenaflex, we offer a range of benefits and perks to our employees, including:
- Home office.
- Great work environment with a young, international team of talented people to work with!
- Possibility to receive in advance part of your salary by Payflow.
- 40% discount on all arenaflex events and experiences.
- Health Insurance.
- Gympass Membership.
Career Growth Opportunities and Learning Benefits:
At arenaflex, we believe in the importance of career growth and learning. We offer a range of opportunities for our employees to develop their skills and advance their careers, including:
- Training and development programs.
- Mentorship and coaching.
- Opportunities for advancement and promotion.
- Access to industry-leading tools and technologies.
Work Environment and Company Culture:
At arenaflex, we pride ourselves on our dynamic and inclusive work environment. We are a team of passionate and dedicated individuals who are committed to creating an exceptional experience for our customers. Our company culture is built on the following values:
- Innovation.
- Collaboration.
- Customer-centricity.
- Integrity.
- Respect.
Compensation:
We offer a competitive salary and a range of benefits and perks to our employees.
How to Apply:
If you are a motivated and experienced Customer Service Agent who is passionate about delivering exceptional customer service, we encourage you to apply for this role. Please click on the link below to submit your application:
We look forward to hearing from you!
Equal Opportunities Employer:
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse workspace where everyone's background and ideas count.