At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service and Sales Representative, you'll be the voice of arenaflex, working from the comfort of your own home to provide top-notch service and support to our valued customers. If you're passionate about delivering outstanding customer experiences, meeting sales goals, and growing your career in a dynamic and supportive environment, we'd love to hear from you!
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the world of technology. As a member of our team, you'll be part of a vibrant community of professionals who share a passion for delivering exceptional customer experiences and driving business growth.
**Job Summary**
As a Customer Service and Sales Representative, you'll be responsible for providing exceptional customer service and support to our customers, while also meeting sales goals and promoting arenaflex's products and services. You'll work from home, using your problem-solving skills and knowledge of arenaflex's products and services to address complex customer questions and concerns. Your goal will be to provide effective and timely resolutions for customers, while delivering personalized recommendations for our latest products and services.
**Key Responsibilities**
* Provide exceptional customer service and support to arenaflex customers, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
* Use creative problem-solving skills to address complex customer questions and concerns, while navigating between multiple tools and systems to update customer accounts and maintain records.
* Meet monthly sales goals and deliver personalized recommendations for arenaflex's latest products and services.
* Instill confidence and loyalty in customers through thoughtful listening and effective communication.
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
**What You Can Look Forward To**
* Competitive pay starting between $16.20 to $18.87 per hour.
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
* Paid training, completed from home, and additional resources to support you.
* Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
* Employee Discounts of up to 50% off on:
+ Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories.
+ AT&T Internet (Fiber where available).
+ AT&T phone and AT&T wireless home phone.
**What We're Looking For**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
**Work from Home Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities**
Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**How to Apply**
If you're passionate about delivering exceptional customer experiences and meeting sales goals, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Disclaimer**
arenaflex is not responsible for any external links or websites that may be accessed through this job posting.