At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch vehicle maintenance services. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service and satisfaction. If you're passionate about customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we'd love to hear from you.
**About arenaflex**
arenaflex is a leading provider of vehicle maintenance and rental services, with a strong commitment to customer satisfaction and employee development. Our team is dedicated to delivering exceptional results, and we're always looking for talented individuals who share our passion for excellence.
**Job Summary**
We're seeking an experienced Customer Service Coordinator to join our team at arenaflex. As a Customer Service Coordinator, you'll be responsible for providing exceptional customer service, coordinating maintenance requests, and ensuring that our customers receive the highest level of satisfaction. This is a fantastic opportunity to join a dynamic team and make a significant impact in the vehicle maintenance and rental industry.
**Key Responsibilities**
* Develop daily and weekly workforce plans to maximize customer service and productivity
* Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues
* Ensure that all arenaflex Rental units are maintained and prepared for customers
* Ensure parts are available for scheduled work
* Hold vendors accountable for quality and adherence to schedule for outside work
* Provide customer service, ensuring customers are satisfied and will return for additional business
* Maintain shop productivity by optimizing the work plan
* Coordinate with district billing clerks as necessary
* Other projects and tasks as assigned by supervisor
**Qualifications**
* 2 years of customer service experience required
* At least 1 year of hands-on mechanical experience required
* 2 years of supervisory experience preferred
* At least 2 years of service department administration preferred
* High School diploma or equivalent required
* Associates Degree, Technical School Degree, or Bachelors Degree preferred
* ASE certification preferred
* Prior experience with service scheduling programs and diagnostic programs preferred
* The ability to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by arenaflex management
* The ability to perform all work adhering to DOT, OSHA, and all arenaflex safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice
* Regular, predictable, full attendance is an essential function of the job
* Willingness to travel as necessary, work the required schedule, work at the specific location required, complete arenaflex employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
**Physical Requirements**
* While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period
* The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls
* The associate must be able to work safely at heights using applicable ladders and elevated working platforms
* The associate must be able to safely work in all weather conditions
* Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment
* The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg
**Work Environment and Company Culture**
* arenaflex is committed to providing a safe and inclusive work environment that promotes employee growth and development
* Our team is dedicated to delivering exceptional results, and we're always looking for talented individuals who share our passion for excellence
* arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development
**Compensation, Perks, and Benefits**
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and development
* Paid time off and holidays
* Access to training and development programs
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.