Join arenaflex and be part of a team committed to creating a positive impact in the lives of fellow Texans. At arenaflex, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. Explore more details on the Benefits of Working at arenaflex webpage.
**Job Summary:**
arenaflex is seeking an experienced Customer Service Representative II to join our Nurse Aide Registry (NAR) unit. As a key member of our team, you will provide exceptional customer service support to nurse aides, nursing facility staff, and the general public. Your primary responsibilities will include responding to inquiries via call center, communicating with customers via telephone and email, and processing routine applications to register nurse aides in the State of Texas. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Serve as primary contact for NAR and respond to inquiries via call center from nursing facility staff, nurse aides, and the general public
* Communicate by telephone and email to explain rules/procedures and to exchange or verify information in response to numerous inquiries
* Interpret NAR statues, rules, regulations, policies, and procedures to process routine applications to register nurse aides in the State of Texas
* Review applications submitted through the long-term care licensure system Texas Unified License Information Portal (TULIP) to renew/issue certification and update data files
* Research information to resolve nurse aide problems/complaints as they relate to Nurse Aide Services
* Create and maintain related activity logs, files, and reports on services
* Provide deficiency information for applicants who must provide additional information/documentation to qualify for an update to the system
**Essential Qualifications:**
* Experience working in a call center environment
* Bilingual in both English and Spanish preferred
* Experience in providing excellent customer service
* High School diploma or GED equivalent is preferred
* Experience in handling high volume telephone inquiries and/or data entry preferred
* Ability to work 8:00am to 5:00pm
* Must be able to pass registry checks including Nurse Aide, Medication Aide, and Employee Misconduct
**Preferred Qualifications:**
* Experience in a healthcare-related field
* Knowledge of call center operations
* Skill in using software programs including Microsoft Excel, Word, Outlook, and Teams
* Ability to explain policies and procedures and provide detailed instructions to others
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced call center environment
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks effectively
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to ensure your success in this role
* Opportunities for career advancement and professional growth
* Access to ongoing training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* arenaflex is committed to creating a positive and inclusive work environment
* We value diversity, equity, and inclusion and strive to create a workplace that reflects the communities we serve
* Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our customers
* arenaflex offers a comprehensive benefits package, including 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, and more
**Compensation, Perks, and Benefits:**
* Starting market rate salary: $43,060.80
* Comprehensive benefits package, including 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, and more
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Access to ongoing training and development programs to enhance your skills and knowledge
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to reviewing your application and welcoming you to our team!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the communities we serve and values diversity, equity, and inclusion.
**Accommodations:**
arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodations during the application or interview process, please contact our Human Resources department at [insert contact information].
**Pre-Employment Checks:**
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. arenaflex uses E-Verify to verify the employment eligibility of all new hires.