**About arenaflex**
arenaflex is a leading healthcare organization that strives to provide personalized and streamlined healthcare services to our communities. As a statewide health care system in Maine, we work tirelessly to make a difference in the lives of those we serve. Our mission is to care for our patients, connect with our communities, and grow together as a team. We are committed to creating a compassionate culture that values diversity, equity, and inclusion.
**Job Summary**
We are seeking an experienced Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients, resolving complaints and billing issues, and advocating for patients' needs. This is a full-time remote position, and you will have the flexibility to work from home while being part of a dynamic team. If you are passionate about delivering outstanding customer service and making a difference in people's lives, we encourage you to apply.
**Primary Responsibilities**
As a Customer Service Representative at arenaflex, your primary responsibilities will include:
* Actively participating in team huddles and meetings to share knowledge, request information, and recommend process improvements.
* Providing excellent customer service via first call resolution as frequently as possible.
* Advocating for patients regarding complaints or billing issues within the established policies and procedures of the department.
* Advising management of customer service issues that may require attention in a timely manner.
* Resolving assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures.
* Researching and accurately resolving outstanding patient balances in accordance with all departmental and system policies and procedures.
* Meeting or exceeding the arenaflex performance standards as it relates to quality and productivity.
* Accurately scheduling patient payment plans in accordance with internal policy guidelines.
* Working closely with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable.
* Ensuring all functions related to customer service support the team goals and objectives as well as arenaflex financial performance objectives.
* Thoroughly understanding the department's key performance indicators.
* Advising management of payment variance issues that may require attention in a timely manner.
* Maintaining the knowledge of collection protocols, payer, regulatory policies, and laws.
* Attending internal education sessions to enhance or gain new skills.
* Demonstrating departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department.
**Required Qualifications**
To be successful as a Customer Service Representative at arenaflex, you will need to possess the following qualifications:
* High School Diploma / GED
* Must be 18 years or older
* 6 months of healthcare customer service experience
* 1 year of data entry experience
* Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
* Ability to train onsite for the first 12 weeks at arenaflex's office in Brewer, Maine
* Ability to work full-time, Monday - Friday between 8:00am - 4:30pm EST, including the flexibility to work occasional overtime given the business need
* Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. arenaflex will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* 1 year of experience in healthcare customer service
* Medical Terminology
* Previous work experience with arenaflex
**Telecommuting Requirements**
As a remote Customer Service Representative, you will be required to:
* Reside within commutable distance of arenaflex's office in Brewer, Maine
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
**Soft Skills**
To succeed as a Customer Service Representative at arenaflex, you will need to possess the following soft skills:
* Strong communication skills (written/verbal)
* Strong analytic skills
* All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
**Benefits and Compensation**
As a Customer Service Representative at arenaflex, you will be rewarded with:
* A competitive salary
* Opportunities for career growth and development
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* A dynamic and supportive work environment
**Diversity, Equity, and Inclusion**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**How to Apply**
If you are passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!