**Job Title:** Experienced Customer Service Specialist - Remote/Hybrid Opportunity at arenaflex
**Job Description:**
About arenaflex
arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
Job Overview
We're seeking an experienced Customer Service Specialist to join our team in a remote/hybrid role. As a Customer Service Specialist, you will be responsible for building customer relationships by responding to a high volume of INBOUND phone calls. You will work with customers and Sales team members daily in a team-based environment. You will use a computer and multiple computer programs with periods of sitting up to 8 hours per day. You will resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. You will also resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.
Responsibilities
- Build customer relationships by responding to a high volume of INBOUND phone calls.
- Work with customers and Sales team members daily in a team-based environment.
- Use a computer and multiple computer programs with periods of sitting up to 8 hours per day.
- Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management.
- Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.
Requirements
- High School diploma or equivalent.
- At least 1 year of customer service experience.
- Ability to commute to our facility from your home.
- A secure workspace at home dedicated to job activity.
- Proficiency in operating and navigating multiple PC-based programs at once.
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds.
Benefits
- Competitive salary.
- Benefits starting day one, including medical, dental, vision, and life insurance coverage.
- 6 free sessions each year with a licensed therapist to support emotional wellbeing.
- Paid time off (PTO) and 6 company holidays per year.
- Access to up to 30% of your paycheck before payday to help with financial emergencies.
- Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
- Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
- Employee discounts and more!
Career Growth Opportunities and Learning Benefits
arenaflex is committed to helping you grow and develop your skills. We offer a range of training programs and opportunities for advancement. You will have the chance to work with a talented team of professionals and learn from their experiences. We also offer a range of benefits to support your career development, including tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
Work Environment and Company Culture
arenaflex has a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We have a team-based environment where you will work with customers and Sales team members daily. You will use a computer and multiple computer programs with periods of sitting up to 8 hours per day. We offer a range of benefits to support your work-life balance, including paid time off (PTO) and 6 company holidays per year.
Compensation and Perks
We offer a competitive salary and a range of benefits to support your career development and work-life balance. You will have the chance to earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts.
How to Apply
If you're a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you! Please by clicking on the link below.
Equal Employment Opportunity
arenaflex is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.