**Job Summary:**
Are you a customer support enthusiast looking for a remote part-time opportunity to grow your skills and experience? Look no further than arenaflex, a leading organization in the industry. We are seeking an experienced Customer Support Representative to join our team on a contract basis until January 24th. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring a seamless experience for our clients.
**About arenaflex:**
arenaflex is a dynamic and innovative organization that is revolutionizing the way we approach customer support. With a strong focus on employee growth and development, we offer a unique opportunity for individuals to learn and thrive in a fast-paced environment. Our team is passionate about delivering exceptional service and making a positive impact on our clients' lives.
**Job Responsibilities:**
As a Customer Support Representative at arenaflex, you will be responsible for:
* **Support Ticket Triage:** Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.
* **Account Access Updates:** Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
* **Notification of Account Creation:** Welcome new users by sending outreach communications that include training materials and registration information.
* **Zoho Desk (Help Desk) Monitoring:** Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
* **Upsell Additions:** Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
* **Hand-Off Calls:** Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
**Requirements:**
To be successful in this role, you will need:
* **Must Haves:**
+ At least 1 year of client-facing customer support experience
+ Microsoft Office, Excel, etc.
+ Healthcare background/terminology experience
+ Great communication & ability to multitask
* **Plusses:**
+ Bachelor’s degree
+ Zoho Desk experience
**Work Environment and Culture:**
As a remote part-time employee at arenaflex, you will have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional service and making a positive impact on our clients' lives. We offer a collaborative and supportive work environment that encourages growth and development.
**Compensation and Benefits:**
* **Pay Range:** $20-24/hr
* **Benefit Packages:** Medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
* **Paid Time Off:** Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law
**How to Apply:**
If you are a motivated and customer-focused individual looking for a remote part-time opportunity to grow your skills and experience, we encourage you to apply to this exciting role at arenaflex. Please submit your application through our website, and we will review your qualifications and experience.
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.