Join arenaflex, a leading industry leader in office and production print technology, as we rapidly grow our Technical Services division and seek professional Production Service Technicians to delight our customers. As a Field Service Technician (Production) in Chattanooga, TN, you will be an integral part of our team, providing outstanding service to our clients and managing call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
**About arenaflex**
For over 100 years, arenaflex has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, arenaflex scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things, and cleantech. Learn more at [arenaflex website] and explore our commitment to innovation and customer satisfaction.
**Production Service Technician**
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers. As a Production Service Technician, you will be responsible for:
**Primary Responsibilities:**
* Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
* Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
* Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software.
* Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
* Provide assistance and guidance to other team members regarding policies, procedures, and overall equipment repair best practices.
**Skills and Qualifications:**
* Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
* Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
* Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
* This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.
* Useful certifications for this role:
**What Success Looks Like in the First 60 Days:**
* You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
+ Comprehensive understanding of our company and customer service culture
+ Clear expectations in reference of call load, territory alignment, and client satisfaction
+ Thorough knowledge base of the equipment and inventory needs to support your territory
+ Actively and correctly completing service calls independently
**Work Environment and Company Culture:**
As a Field Service Technician (Production) at arenaflex, you will be part of a dynamic and growing team that values innovation, customer satisfaction, and teamwork. Our company culture is built on a foundation of trust, respect, and open communication. We offer a collaborative and supportive work environment that encourages growth and development.
**Career Growth Opportunities and Learning Benefits:**
arenaflex is committed to the growth and development of our employees. As a Field Service Technician (Production), you will have opportunities to:
* Develop your technical skills and knowledge through ongoing training and certification programs
* Take on new challenges and responsibilities as you grow in your role
* Collaborate with cross-functional teams to drive innovation and customer satisfaction
* Participate in our mentorship program to support your career growth and development
**Compensation, Perks, and Benefits:**
arenaflex offers a comprehensive compensation package that includes:
* Competitive hourly rate
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and advancement
* Collaborative and supportive work environment
**How to Apply:**
If you are a motivated and experienced Field Service Technician (Production) looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [arenaflex website]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at [arenaflex website] and explore our commitment to diversity and inclusion!
**Accommodation Request:**
People with disabilities who need a reasonable accommodation to apply or compete for employment with arenaflex may request such accommodation(s) by sending an e-mail to [arenaflex email]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.