At arenaflex, we're not just looking for talented individuals; we're seeking passionate problem-solvers who share our commitment to delivering exceptional customer experiences. As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you'll play a vital role in shaping the future of our organization and making a meaningful difference in the lives of our customers.
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, serving as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. Our values are built on a foundation of people-first approach, collaboration, and a relentless pursuit of excellence. We're a global community of optimists and problem-solvers, united by our passion for making a positive impact.
**Join Our Team**
As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll work closely with our customers to understand their needs, provide personalized solutions, and build long-lasting relationships. Your expertise in property and casualty insurance will enable you to navigate complex customer inquiries, identify opportunities for growth, and drive sales.
**Responsibilities**
As a Customer Service Representative (Licensed P&C Agent) at arenaflex, your key responsibilities will include:
* Delivering quality service and insurance recommendations to current and prospective arenaflex customers
* Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
* Conveying information efficiently, effectively, and appropriately to meet the needs of the customer
* Striving for first call resolution to provide "best in class" service
* Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met
**Qualifications and Skill Sets**
To succeed in this role, you'll need to possess the following qualifications and skill sets:
* Ability to work in a fast-paced team environment
* Dedicated to providing a positive customer experience
* Communicate clearly and professionally over the phone
* Strong technical background/ability to multi-task in several systems at once
* Willingness to learn new material and systems/applications
* Accountable and reliable
**Requirements**
To be considered for this role, you'll need to meet the following requirements:
* Property/Casualty Insurance License required
* High School Diploma or equivalent; some college is a plus!
* 1 or more years of insurance sales/service experience desired. Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
* US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future
**Compensation and Benefits**
As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you can expect a competitive compensation package, including:
* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
* Hours of M-F and some weekends and holidays
* Hybrid working schedule of 3 days in the office and 2 days remote (if one lives near arenaflex office location) or 100% work from home (if outside of arenaflex office location)
* Annual Performance Bonus Potential
**What's in it for You?**
At arenaflex, we're committed to supporting our employees in living their lives to the fullest at home and at work. Our competitive benefit programs include:
* Multiple health, dental, and vision insurance plan options
* Optional life, disability, and AD&D insurance
* 401(k) with employer match contributions
* Employee Stock Purchase Plan
* PTO, corporate holidays, and floating holidays
* Parental leave
* Hybrid working schedules of 3 days in the office and 2 days remote
**Join Our Community**
If you're passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of our customers, we want to hear from you! Apply now to become a part of our dynamic team and embark on a rewarding career journey with arenaflex.
**Apply Now**
To apply for this exciting opportunity, please click on the "Apply Now" button below. We look forward to reviewing your application and learning more about your qualifications.