Introduction to arenaflex
arenaflex is a leading innovator in the entertainment industry, shaping the future of global entertainment by providing exceptional customer experiences. Our mission is to deliver simplicity, excellence, and seamless streaming services to our subscribers worldwide. We are committed to fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and thrive. As a key player in the industry, we are seeking talented and motivated individuals to join our team and contribute to our success.
Job Overview
We are seeking an experienced Data Entry and Application Development Specialist to join our Customer Service (CS) Learning and Development (L&D) team. This role will be responsible for managing the learning needs of our outsourced call centers, developing effective training programs, and collaborating with cross-functional teams to drive business results. The ideal candidate will have a strong background in instructional design, adult learning, and program management, with excellent communication and facilitation skills.
Key Responsibilities
- Program Management: Outline, document, and maintain the scope of all local L&D projects, create and track project plans, and develop trusting partnerships with outsourced call center partners.
- Learning Content Development: Conduct gap analysis, develop training curriculum, and create solutions (e.g., instructor-led, virtual, e-learning, blended) that offer relevant, challenging, and effective learning experiences.
- Facilitation: Deliver learning material in face-to-face and virtual environments, pilot new curriculum, and train call center trainers.
- Dealer Management and Relationship Building: Partner with training and operational teams of outsourced call center providers, contribute to overall performance of the CS business, and build and power L&D governance for the companies.
- Stakeholder Management: Build and foster strong partnerships with regional CS colleagues, participate in learning opportunities, priorities, and impact, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.
Essential Qualifications
- 3+ years of experience designing soft skills and technical training solutions, including onboarding programs, for call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
- Experience designing and facilitating learning services that range from 15-minute learning to multi-week classroom reports.
- Strong facilitation experience in various instructor-led programs for diverse audiences and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
- Ability to work in a fast-paced, outcomes-oriented, data-driven environment.
- High degree of independence and ability to work and manage own time efficiently.
- Bachelor's degree in Instructional Design or a related degree, Master's degree a plus.
- Fluent in Portuguese and English, Spanish is a plus.
Preferred Qualifications
- Experience working in a cross-cultural global environment.
- Experience with content/knowledge management.
- Experience designing training curriculum for service, retail, or call center managers/leaders.
- Experience with innovative facilitation tools.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your professional goals. Our employees are encouraged to take ownership of their learning and development, and we provide the resources and support needed to succeed.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values collaboration, creativity, and diversity. Our work environment is fast-paced and outcomes-oriented, with a focus on delivering exceptional customer experiences. We believe in fostering a culture of inclusivity, respect, and open communication, where employees feel valued and empowered to contribute their best work.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $25 to $35 per hour, depending on experience and location. We also provide a range of perks and benefits, including comprehensive health insurance, retirement savings plans, and paid time off. Our employees are also eligible for stock options and bonuses, based on individual and company performance.
Conclusion
If you are a motivated and talented individual with a passion for data entry, application development, and customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a key member of our CS L&D team, you will have the chance to make a real impact on our business and contribute to the success of our company. Don't miss out on this opportunity to join a dynamic and innovative team and take your career to the next level.
Apply now and become a part of the arenaflex team!