At arenaflex, we're revolutionizing the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. Our mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes.
As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us.
**About arenaflex**
arenaflex is a forward-thinking company that's dedicated to making a positive impact on the planet. We're passionate about providing innovative financing solutions that help people achieve their sustainability goals. Our team is made up of talented individuals who share our vision and are committed to delivering exceptional results.
**Perks and Culture**
At arenaflex, we believe in creating a work environment that's supportive, inclusive, and fun. Here are some of the perks and benefits you can expect:
* Competitive pay
* Comprehensive benefits package
* Flexible schedule
* Work from home options
* Comprehensive training and development programs
* Collaborative and dynamic work environment
* Opportunities for career growth and advancement
**Job Summary**
We're seeking an experienced Full Stack Live Chat Specialist - Collections to join our team. As a Live Chat Specialist, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
**Essential Job Duties & Responsibilities**
* Communicate with delinquent borrowers via different digital communication channels
* Find solutions to help bring borrower's loans to a current status
* Process payments for borrowers with past due payments
* Maintain daily, weekly, and monthly collection and metric goals
* Collaborate with internal teams to resolve customer issues and improve customer satisfaction
* Stay up-to-date with industry trends and best practices in collections and customer service
**Required Skills, Knowledge & Abilities**
* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
* Excellent written communication skills
* Prior experience with financial products preferred
* Proficiency with Microsoft Office applications
* Self-motivated and extremely goal-oriented
* Team Player
* Professional demeanor
* Bilingual Spanish/English required
**Preferred Qualifications**
* Experience with live chat software and customer relationship management (CRM) systems
* Knowledge of financial regulations and compliance
* Experience working in a fast-paced, dynamic environment
* Strong analytical and problem-solving skills
**Compensation**
* $16-18/hour DOE with bonus opportunity
* Comprehensive benefits package
* Flexible schedule
* Work from home options
**Additional Information**
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
**How to Apply**
If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by submitting your resume and cover letter to our online application portal.
**Application Question(s)**
* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?
* The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?
**Experience**
* Live chat: 1 year (Required)
* Collections: 1 year (Preferred)
**Work Location**
Remote
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you.