At arenaflex, we're passionate about creating exceptional experiences for our customers and community. We're seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply.
**About arenaflex**
arenaflex is a dynamic and collaborative organization that values creativity, professionalism, and customer satisfaction. Our mission is to provide premium products and unrivaled customer experiences to our community. We're committed to fostering a positive and inclusive work environment that encourages growth, learning, and innovation.
**Our Work Environment**
Our modern office setting is designed to inspire creativity and collaboration. We provide a comfortable and productive space for our team members to work, learn, and grow. Our work environment includes:
* Modern office setting
* Food provided
**Job Description**
We're seeking an E-commerce Social Media Associate and Customer Service Support to join our team. As an E-commerce Social Media Associate, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns.
**Responsibilities**
**Social Media:**
* Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
* Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
* Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
* Assist in scheduling and posting content using social media management tools.
* Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
**Customer Service Support:**
* Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
* Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
* Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
* Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
* Maintain a solid understanding of products, services, and company policies to accurately assist customers.
**Collaboration and Reporting:**
* Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
* Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
* Assist in compiling and organizing data for regular social media and customer service reports.
**Requirements:**
* Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
* Prior experience or internship in social media management and customer service is a plus.
* Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
* Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
* Familiarity with social media platforms and an understanding of their unique features and audience preferences.
* Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
* Adaptability and willingness to learn new tools and technologies.
* Creative mindset with an interest in staying informed about social media trends.
* Proficiency in graphic design tools and content creation platforms is advantageous.
**Benefits:**
* Competitive compensation package.
* Opportunity to gain experience in both social media management and customer service.
* Exposure to a dynamic and collaborative work environment.
* Potential for career growth within the organization.
* Health and wellness benefits.
**What We Offer:**
* A dynamic and collaborative work environment that encourages growth, learning, and innovation.
* Opportunities for career growth and professional development.
* A competitive compensation package and benefits.
* A fun and supportive team environment.
**How to Apply:**
If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.
**Job Type:**
Full-time
**Pay:**
$20.00 - $24.00 per hour
**Benefits:**
Flexible schedule
Health insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
No nights
No weekends
Overtime
Weekends as needed
Supplemental pay types:
Bonus opportunities
Ability to commute/relocate:
Tustin, CA 92780:
Reliably commute or planning to relocate before starting work (Required)
**Application Question(s):**
Are you familiar with Tesla aftermarket accessories?
**Experience:**
Customer service:
1 year (Preferred)
**Work Location:**
In person
**Estimated Salary:**
$20 to $28 per hour based on qualifications.