Join arenaflex, a leading financial services company, as we continue to revolutionize the way people bank and manage their finances. As an Associate Customer Service Representative in Everyday Banking, you will play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you!
**About arenaflex**
arenaflex is a forward-thinking financial services company that's dedicated to helping individuals, families, and businesses achieve their financial goals. With a rich history of innovation and a commitment to customer satisfaction, we've become one of the most trusted names in the industry. Our team of experts is passionate about delivering exceptional service, and we're always looking for talented individuals who share our vision.
**CSBB Operations at arenaflex**
CSBB Operations is a critical component of arenaflex's customer service strategy, providing a diverse range of foundational operational and contact center services to our customers. Our team of experts delivers stability, scalability, and security for arenaflex, ensuring that our customers receive the best possible experience. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
**In this role, you will:**
* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment.
* Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems.
* Escalate questions and issues to more senior employees.
**Required Qualifications:**
* 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
**Desired Qualifications:**
* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
* Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
* Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
* Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers.
* Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
* Knowledge, understanding, and experience of internet, mobile, and social media technology.
**Job Expectations:**
* Must be able to attend full duration of required training period.
* This position is not eligible for Visa sponsorship.
* Ability to work additional hours as needed.
* Schedule may be eligible for a shift differential under the terms of the shift differential policy.
* Must work on-site at the location posted.
**Training Schedule:**
* You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about arenaflex banking products, procedures, and services.
* Training class starts on 7/7 or 7/28 for 7 weeks. Training hours are 8:30 a.m. – 5:00 p.m. Monday – Friday. You are required to attend the full duration of this paid 7 weeks of training.
* We’re open from Sunday – Saturday, 6:00 a.m. – 12:00 a.m. (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
* Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
**Compensation:**
* Starting rate $20.00 per hour.
**Posting Location(s):**
* 1301 Solana Blvd. Bldg #1, Westlake, TX 76262.
**We Value Equal Opportunity**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
**Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable arenaflex policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.**
**Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.**
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at arenaflex.
**Drug and Alcohol Policy**
arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by arenaflex.
b. arenaflex requires you to directly represent your own experiences during the recruiting and hiring process.