Introduction to arenaflex
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer.
About the Role
We are seeking a highly motivated and customer-focused Pre-Licensed Customer Service Representative to join our team. As a Pre-Licensed Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You will be responsible for resolving complex consumer issues, advising first-level representatives on high-level issues, and providing support to policyholders with billing questions and concerns.
Key Responsibilities
- Resolve complex consumer issues and advise first-level representatives on high-level issues
- Assist policyholders with billing questions and concerns
- Provide support to policyholders with any policy changes requested
- Support policyholders' needs by providing recommendations and adjusting as necessary
- Use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines
Qualifications and Requirements
We are looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you should have:
- Minimum 6 months of customer service experience
- Be over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months of Call Center experience, preferred
Work from Home Requirements
To work from home, you will need to meet the following internet requirements:
- Minimum subscribed download rate equal to or exceeds 25.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Career Growth and Development
At arenaflex, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a 5-day paid training program to help you prepare for the State Insurance Exam, and we will support you in obtaining your license in the 50 states/territories we operate in.
Benefits and Perks
As a Pre-Licensed Customer Service Representative at arenaflex, you will enjoy a range of benefits, including:
- Paid training
- Competitive wages
- Full benefits (Medical, Dental, Vision, 401k, and more)
- Paid time off
- Employee wellness and engagement programs
Company Culture and Values
At arenaflex, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. Our mission is to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, and we welcome applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, where everyone has the opportunity to succeed and grow.
Conclusion
If you are looking for a career and not just another job, arenaflex is the place for you. We want to invest in your future and provide you with the opportunity to grow and develop in a dynamic and supportive environment. Apply now to join our team as a Pre-Licensed Customer Service Representative and take the first step towards a rewarding and challenging career.