Join arenaflex, a leading insurance company with a proud history dating back to 1822, as we continue to provide specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. With a financial strength rating of "A" (Excellent) by AM Best, arenaflex is committed to delivering superior customer service and claims and risk engineering services that are recognized as among the best in the industry.
As a Premium Audit Customer Service Representative at arenaflex, you will play a critical role in managing and coordinating all communication activities related to S&S premium audits. This role involves handling phone and email inquiries, providing clear and accurate information to clients, and supporting the audit team in delivering high-quality service, while contributing to the overall success of the premium audit process.
**About arenaflex**
arenaflex is part of Fairfax Financial Holdings, a global, billion-dollar organization. We are committed to being a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity, and inclusion. Our most valuable asset is our people, with over 2000 employees in locations throughout the United States.
**Key Responsibilities**
As a Premium Audit Customer Service Representative, you will be responsible for:
* Serving as the primary point of contact for clients regarding premium audit inquiries and issues
* Responding to phone calls and emails promptly, providing accurate and detailed information
* Explaining audit processes, findings, and recommendations to clients in a clear and understandable manner
* Completing Non-Compliant Audit communications to the insured/business partners to gather premium audit documentation
* Coordinating communication between clients and the premium audit team to ensure smooth and efficient audit processes
* Assisting auditors in gathering necessary information and documentation from clients
* Scheduling and confirming audit appointments, ensuring all parties are informed and prepared
* Maintaining accurate records of all communications and interactions with clients
* Preparing and distributing audit reports, summaries, and other relevant documents to clients and internal stakeholders
* Tracking and reporting on communication metrics, identifying areas for improvement
* Identifying opportunities to enhance communication processes and client interactions
* Developing and implementing best practices for managing premium audit communications
* Collaborating with the audit team to streamline workflows and improve overall service delivery
* Ensuring all communications comply with company policies, industry regulations, and audit standards
* Reviewing and verifying the accuracy of information provided to and received by clients
* Addressing and resolving any client concerns or complaints in a timely and professional manner
**Requirements**
To be successful in this role, you will need:
* 3-5 years of relevant experience with an equivalent to High school diploma; Associate's or Bachelor's degree in Business, Accounting, or a related field is preferred
* Proficiency in using computer systems and software applications, including Microsoft Office Suite (Excel, Word, Outlook)
* Strong analytical and problem-solving abilities
* Excellent verbal and written communication skills
* Strong organizational and multitasking skills
* Attention to detail and accuracy in work
* Bilingual English/Spanish is a plus
**Competencies**
To excel in this role, you will need to possess:
* Analytical Skills: Ability to review and interpret complex data and audit reports. Strong problem-solving skills to identify discrepancies and resolve issues
* Attention to Detail: High level of accuracy in reviewing audit reports and maintaining records. Thoroughness in following audit procedures and guidelines
* Communication: Excellent verbal and written communication skills. Ability to clearly explain audit findings and requirements to policyholders, agents, and auditors
* Teamwork: Engages and aligns with others for the benefit of the team and company
* Customer Focus: Provides quality/timely service to internal and external customers
* Additionally, the successful candidate will be highly motivated with a positive outlook, possess a service mentality, and have the ability to multi-task in a fast-paced environment
**What arenaflex will bring to you**
* Competitive compensation package
* Generous 401K employer match
* Employee Stock Purchase plan with employer matching
* Generous Paid Time Off
* Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental, and financial wellbeing
* A core arenaflex tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications, and professional training to keep you progressing on your chosen path
* A dynamic, ambitious, fun, and exciting work environment
* We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
* At arenaflex, you will BELONG
* We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "" link below.
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $26,900.00 to a maximum of $50,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.