Are you a highly motivated and customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy helping people? If so, we invite you to join our dynamic team at arenaflex as a Seasonal Customer Service Agent in our remote Orkin Customer Contact Center.
**About arenaflex**
arenaflex is a global leader in pest control services, with a rich history dating back to 1901. As the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA, we have consistently delivered top-notch protection to our customers, with over 2 million customers across the globe. Our commitment to excellence, innovation, and customer satisfaction has earned us consecutive years of improved earnings and a reputation as a financially stable and growing company.
**Our Mission**
At arenaflex, our purpose is to help protect the world where we live, work, and play. We strive to deliver the peace of mind that only an arenaflex Pro can provide, by providing exceptional customer service, retention, and sales experiences. Our Seasonal Customer Service Agents play a vital role in supporting our field offices and customers, and we're seeking talented individuals to join our team.
**Responsibilities**
As a Seasonal Customer Service Agent, you will:
* Work remotely from your home office, equipped with the necessary computer and equipment to succeed in this role
* Support our field's peak season, which starts building around February
* Manage the customer relationship to ensure best-in-class service
* Identify opportunities for cross-selling and up-selling
* Assist customers by offering remedies to retain business
* Use different gamification tools to measure performance
**We Offer**
* Variety of schedules, including nights, weekends, and holidays
* Four-week quality training program that will equip you with the skills and knowledge to be successful
* Gamification methods to measure performance and increase engagement virtually
* Great pay and incentives, including $16.73 per hour plus 3% sales commission
* 401(k) plan with company match, employee stock purchase plan
* High performance and reliability could lead to regular, full-time employment, when available, based on business needs
**Why arenaflex?**
* Founded in 1901, arenaflex is a global residential and business service provider
* Consecutive years of improved earnings with over 2 million customers
* arenaflex is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
* arenaflex's Contact Center is a high-energy, fun, and collaborative work environment with strong management
**Qualifications**
To be successful in this role, you will need:
* High School/GED
* 1-2 years of customer service experience within or outside a call center
* Completion of a Culture Index assessment
* Verification of internet speed
* Ability to pass a computer assessment
* Ability to pass a background and drug screen
**Work From Home Requirements**
To ensure a productive and distraction-free work environment, you will need:
* An appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
**What You Will Need**
To excel in this role, you will need:
* Excellent interpersonal and communication skills
* Strong computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Excellent customer service soft skills, such as empathy
* Ability to prioritize tasks and manage time efficiently
**Career Growth Opportunities**
As a Seasonal Customer Service Agent, you will have the opportunity to:
* Develop your skills and knowledge through our comprehensive training program
* Work in a fast-paced, dynamic environment with a talented team
* Increase your earning potential through sales commissions and incentives
* Pursue regular, full-time employment, when available, based on business needs
**Join Our Team**
If you're a motivated and customer-centric individual with a passion for delivering exceptional service, we invite you to join our dynamic team at arenaflex. Apply now to become a Seasonal Customer Service Agent in our remote Orkin Customer Contact Center.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.